Home Warranty Manual

Congratulations on your decision to purchase a new home from Rockhaven Homes. We share your excitement about your new residence and look forward to having you work with us to have your home built.

The Rockhaven Homes Homeowner Manual has been designed to assist you during and after the purchase of your home. The information presented here will answer many questions and prepare you for each step of the new house experience, making this exciting time easier. In addition to guiding you through the process of purchasing and building, this manual provides you with maintenance guidelines and a description of our limited warranty program, component by component.

Please take time to review this material thoroughly. When complete, your manual will provide a useful record of information about your new home.

Our goal as a company is to build a quality product on time at an affordable price. If you need clarification of additional details about any topic discussed, please give us a call.

The warranty program that we offer has the following expiration dates:

One year from the date of sale on workmanship

Two years from the date of sale on systems (plumbing, A/C, & electrical) Ten years from the date of sale on structural components Please note: Any claims for construction defects are subject to applicable state law.

If you have any further questions, please do not hesitate to contact us.

Sincerely,

Rockhaven Homes

Caring For Your Home

Rockhaven Homes has constructed your home with quality materials and labor-experienced craftsmen. Before we use any material, it must meet our specifications for quality and durability. All work is done under our supervision to attain the best possible results for your investment.

A home is one of the last hand-built products left in the world. Once we have assembled the natural and manufactured materials, the components interact with each other, and this means it will require future care and maintenance. A home, like an automobile, requires care and attention from day one. General homeowner maintenance is essential to providing a quality home for a lifetime.

Homeowner Use and Maintenance Guidelines

We are proud of the homes we build and the neighborhoods in which we build them. We strive to create long-lasting value. This cannot be achieved unless you, as the homeowner, properly maintain your home and all of its components. Periodic maintenance is necessary because of normal wear and tear, the inherent characteristics or the materials used in your home, and normal service required by the mechanical systems. Natural fluctuations in temperature and humidity also affect your home.

Many times, a minor adjustment or repair done immediately saves a more serious, timeconsuming and sometimes costly repair later. Note also that neglect of routine maintenance can void applicable limited warranty coverage on all or part of your home. By caring for your new home attentively, you ensure your enjoyment of it for years. The attention provided by each homeowner contributes significantly to the overall desirability of the community.

We recognize that it is impossible to anticipate and describe every attention needed for good home care, but we have covered many important details in this manual. The subjects covered include components of homes we build, listed in alphabetical order. Each topic includes suggestions for use and maintenance followed by the Rockhaven Homes limited warranty guidelines. This manual may discuss some components that are not present in your home.

Please take time to read the literature provided by the manufacturers of consumer products and other items in your home. The information contained in that material is not repeated here.

Although much of the information may be familiar to you, some points may differ significantly from homes you have had in the past.

We make every effort to keep our information current and accurate. However, if any detail in our discussion conflicts with the manufacturer’s recommendations, you should follow the manufacturer’s recommendations. Specific manufacturer’s warranties may extend beyond the first year, and it is in your best interests to be apprised of such coverage.

Limited Warranty Program Terms and Conditions

A. For purposes of this program, the term “building standards” means the standards contained in the building, mechanical, plumbing, and/or electrical codes in effect in the local jurisdiction where a home is to be located, at the time construction of that home is commenced, or if the local jurisdiction has not adopted such codes, the current version of the applicable state building code, together with any additional performance standards, if any, which Rockhaven Homes may undertake to be in compliance.

B. Subject to the exclusions provided hereinbelow Rockhaven Homes warrants the following to the owner:

i. One (1) year following the closing date, the home will be free from any defect due to noncompliance with the building standards or due to other defects in materials or workmanship not regulated by the building standards.

ii. Two (2) years following the closing date, the plumbing, electrical, heating, cooling, and ventilating systems exclusive of any appliance, fixture, and equipment will be free from any defect due to noncompliance with the building standards or due to other defects in materials or workmanship not regulated by building standards.

iii. Ten (10) years following the closing date, the home will be free from major structural defects due to noncompliance with the building standards or due to other defects in materials or workmanship not regulated by building standards.

C. Unless the parties otherwise agree in writing, Rockhaven Homes warranty excludes the following items:

i. Fences, landscaping, including but not limited to sodding, seeding, shrubs, existing and new trees, and plantings, as well as off-site improvements, all driveways and walkways, or any other improvement not a part of the home itself.

ii. After the first year, the concrete floor of (a) a basement or (b) an attached or unattached garage that is built separate from a foundation wall or other structural element of the home.

iii. Damage to real property which is not part of the home covered by the warranty and which is not included in the purchase price of the home.

iv. Any damage to the extent it is caused or made worse by any of the following:

i. Negligence, improper maintenance, neglect or improper operation by anyone other than Rockhaven Homes or any employee, agent, or subcontractor of Rockhaven Homes;

ii. Failure by anyone other than Rockhaven Homes or any employee, agent, or subcontractor of Rockhaven Homes to comply with the warranty requirements of manufacturers of appliances, equipment, or fixtures;

iii. Failure by the owner to give written notice to Rockhaven Homes of any defect within one year of knowledge of the defect; however, the provisions of this Subparagraph shall not be construed to change the warranty periods enumerated in Subsection B hereinabove;

iv. Any change in the grading of the ground by anyone other than Rockhaven Homes, or any employee, agent, or subcontractor of Rockhaven Homes;

v. Any change, alteration, or addition made to the home by anyone after the initial occupancy by the owner, except any change, alteration, or addition performed by Rockhaven Homes, or any employee, agent, or subcontractor of Rockhaven Homes; or vi. Dampness, condensation, or other damage due to the failure of the owner to maintain adequate ventilation or drainage v. Any loss or damage which the owner has not taken timely action to minimize vi. Any defect in, or any defect caused by materials or work supplied by anyone other than Rockhaven Homes, or any employee, agent, or subcontractor of Rockhaven Homes vii. Normal wear and tear or normal deterioration viii. Loss or damage which does not constitute a defect in the construction of the home by Rockhaven Homes, or any employee, agent, or subcontractor of Rockhaven Homes ix. Loss or damage resulting from war, accident, riot and civil commotion, water escape, falling objects, aircraft, vehicles, acts of God, lightening, windstorm, hail, flood, mudslide, earthquake, volcanic eruption, wind driven water, and changes in the level of the underground water table which are not reasonably foreseeable x. Any damage caused by soil movement which is covered by insurance xi. Insect damage xii. Any loss or damage which arises while the home is being used primarily for a nonresidential purpose xiii. Any condition which does not result in actual physical damage to the home xiv. Bodily injury or damage to personal property xv. Any cost of shelter, transportation, food, moving, storage, or other incidental expense related to relocation during repair xvi. Any defect not reported in writing to Rockhaven Homes prior to the expiration of the period specified in Subsection B for such defect xvii. Consequential damages xviii. Any loss or damage to a home caused by soil conditions or soil movement if the home is constructed on land owned by anyone other than Rockhaven Homes.

xix. Mold or mold damage

xx. The presence of, or any condition or damage related to, radon gas and/or any potential loss or damage caused by any active or passive radon mitigation system D. Any modifications to this warranty that would serve to reduce the warranties provided herein must be by written instrument signed by the owner.

E. Before undertaking any repair himself or instituting any action for breach of warranty, the owner shall give Rockhaven Homes written notice, within one year after knowledge of the defect, advising him of all defects and giving Rockhaven Homes a reasonable opportunity to remedy the defect.

F. Any warranty granted herein shall automatically transfer, without charge, to a subsequent owner who acquires title to the home. Any transfer of the home shall not extend the duration of any warranty.

Rockhaven Homes Limited Warranty Guidelines

While we strive to build a defect-free home, but we are realistic enough to know that we may make mistakes or that something in the home may not perform as intended. When either situation occurs, we will make any necessary corrections. In support of this commitment, Rockhaven Homes provides you with a limited home warranty. In addition to the information contained in the warranty itself; this manual includes details about Rockhaven Homes one-year material and workmanship standards. The purpose of this document is to let you know what our quality standards are for the most typical concerns that generally arise in a new home. This manual describes Rockhaven Homes standards for each item and what we will do to remedy items that do not meet our standards.

Our criteria for qualifying warranty repairs are based on typical industry practices in our region and meet or exceed those practices for each component of your home. However, we reserve the right to exceed these guidelines if common sense or individual circumstances dictate, without being obligated to exceed all guidelines to a similar degree or for all homeowners.

Please read through this information, as well as the service procedures discussed on the following pages. If you have any questions regarding the standards or procedures, contact our office.

Reporting Warranty Items

Send all service requests outside the standard warranty periods to Rockhaven Homes by phone or email using the information provided below:

Email: warranty@rockhavenga.com

Standard Warranty Service

No contact necessary, Rockhaven Homes will initiate contact with you at the intervals set forth below under “Standard Warranty Periods.”

Kitchen Appliances

Contact our office during normal business hours to schedule manufacturer warranty services.

Emergency

During our business hours (Monday through Friday, 8 a.m. until 4 p.m.), call our main office. Outside normal business hours see the instructions set forth in “Emergency Service.”

Non-emergency

Contact our office during normal business hours (Monday through Friday, 8 a.m. until 4 p.m.).

Email: warranty@rockhavenga.com

Storm damage or Other Natural Disaster

Contact your homeowner’s insurance agent immediately. Contain damage as much as possible without endangering yourself. In extreme situations, photograph the damage.

Questions?

Any questions should be directed to our main office during normal business hours.

Standard Warranty Periods (Rockhaven Homes Initiated)

In order to provide our customers with the highest levels of customer service, Rockhaven Homes has established 2 scheduled warranty periods after your initial 1- month inspection with your construction superintendent. Rockhaven Homes will be contacting you with the information on file for your home to schedule these standard warranty inspections, so no action is necessary on your part besides keeping a list of any items you have noticed that may need attention during the scheduled inspection.

The standard Rockhaven Homes warranty periods are as follows:

6th Month

Near the end of 180 days of your materials and workmanship warranty, you will be contacted to schedule a warranty inspection. In order for our service program to operate at maximum efficiency, and for your own convenience, we suggest that you wait until you are contacted to schedule this inspection before submitting any non-emergency warranty list items.

This allows you sufficient time to become settled in your new home and to thoroughly examine all components. We will also be happy to discuss any maintenance questions you should have at this inspection.

12th Month

Near the end of the eleventh month of your materials and workmanship warranty, you will be contacted to schedule your final warranty inspection to ensure your home is up to Rockhaven Homes Homes, standards that were in place at the time of construction of your home. We will also be happy to discuss any maintenance questions you should have at that time.

Kitchen Appliance Warranties

While our appliance manufacturers back their products with limited warranties, Rockhaven Homes would suggest that you contact our office to allow us to handle the arrangement for appliance service. This will eliminate any uncertainty about who you must call for warranty services. Appliance warranties are generally for one year, but please refer to the literature provided by the manufacturer for complete information.

Emergency Service

As defined by the limited warranty, “emergency” includes situations such as:

Total loss of heat or air.

Total loss of electricity. (Check with the utility company before reporting this circumstance to Rockhaven Homes) Total loss of water. (Check with the water department to be certain the problem is not a general outage in the area.) Plumbing leak that requires the entire water supply to be shut off.

Gas leak. (Contact your utility company or plumber if the leak is at the furnace or water heater supply lines.) During business hours Monday through Friday, 8 a.m. until 5 p.m., call our main office.

In order to better serve you, we have an emergency telephone number for after-hours service. Please call our office for the emergency number. This is for the intended use of the above-listed emergencies and does not include normal warranty service.

Service Processing Procedures

You can help us better serve you by providing complete contact information, including:

Name, address, and any phone numbers where you can be reached during business hours.

Please provide a complete description of the problem. For example: “guest bath—cold water line leaks under sink,” rather than “plumbing problem.”

When we receive a warranty service request, we may contact you for an inspection appointment. We inspect the items listed in your written request to confirm warranty coverage and determine appropriate action. Generally reported items fall into one of three categories:

Trade contractor item

In-house item

Home maintenance item

If a trade partner or Rockhaven Homes warranty professional is required to complete repairs, we will issue a warranty work order and the repair technician will contact you to schedule an appointment. We strive to complete all warranty work orders within 10 workdays of the inspection unless you are unavailable for access. If a back-ordered part or similar circumstance causes a delay, we will contact you to keep you informed of the situation.

If an item is deemed to be routine home maintenance, we will review the maintenance steps with you and offer whatever informational assistance we can, but Rockhaven Homes will not provide routine home maintenance services.

Air Conditioning

Homeowner Use and Maintenance Guidelines

Air conditioners can greatly enhance the comfort of your home, but if it is used improperly or inefficiently, wasted energy and frustration will result. These hints and suggestions are provided to help you maximize your air conditioning system’s function and to provide you with a comfortable environment.

Your air conditioning system is a whole-house system. The air conditioning unit is the mechanism that produces cooler air. The efficiency of the air conditioning system involves everything inside your home including, for example, drapes, blinds, and windows.

Your home air conditioner is a closed system, which means that the interior air is continually recycled and cooled until the desired air temperature is reached. Warm outside air disrupts the system and makes cooling impossible. Therefore, you should keep all windows closed while running the system. The heat from the sun shining through windows with open drapes is intense enough to overcome the cooling effect of the air conditioning unit. For best results, close your drapes on these windows.

Time is very important in your expectations of an air conditioning system. Unlike the light bulb, which reacts instantly when you turn on a switch, the air conditioning unit begins the cooling process when you set the thermostat.

For example, if you come home at 6 p.m. when the temperature has reached 90 degrees F and set your thermostat to 75 degrees, the air conditioning unit will begin cooling, but will take much longer to reach the desired temperature. During the whole day, the sun has been heating not only the air in the house, but the walls, the carpet, and the furniture. At 6 p.m. the air conditioning unit starts cooling the air, but the walls, carpet, and furniture release heat and nullify this cooling.

By the time the air conditioning unit has cooled the walls, carpet, and furniture, you may well have lost patience.

If you wish to have a very cool home during the evening, set the thermostat at a moderate temperature in the morning while the house is cooler, allowing the system to easily maintain the cooler temperature. The temperature setting may then be lowered slightly when you arrive home, with better results. Once the system is operating, setting the thermostat at 60°F in cooling mode will not cool the home any faster than setting the thermostat 70°F and can result in the unit freezing up and not performing at all. Extended use under these conditions may result in permanent damage to the unit.

In addition to providing you with moderate interior temperatures, the air conditioning system is vital to maintaining proper moisture levels for the air in your home. Failure to run the unit for extended periods of time, say while you are on vacation, may create potential moisture issues caused by high relative humidity. This scenario can produce mold and other undesirable side-effects. It is our suggestion that you refrain from turning the air conditioning unit off, and simply adjust the thermostat to a higher temperature, (80°F Summer/60°F Winter), during periods where you will be gone for extended amounts of time.

Adjust Vents

The orientation of the supply vents is important to the function of the system and their configuration should not be altered by anyone other than a professional. In general, the orientation of the supply grills will be towards the areas with the highest heating/cooling loads, so you may notice that the grill is facing the windows. This may seem incorrect as the air will not be blowing towards the center of the room, but this set-up will provide the most consistent temperature through the room. Small adjustments can be made by adjusting the damper on the supply register, but closing the damper will result in more noise and lower airflow to the room.

Air Filters

Rockhaven Homes equips each of its homes with an air filter that can easily be replaced when needed. Your construction superintendent will go over the location and size at your new home orientation. Air filters can be obtained at most major home improvement stores or online. (They may not be available at your local store, so it would be wise to call to verify their availability.) When replacing your air filter, care should be taken to note the direction of AIRFLOW, as this will be the direction the new filter will need to be installed. Follow all recommended replacement periods from the HVAC Manufacturer and/or Filter Manufacturer. Excessively dusty conditions, smoking, pets, and some cooking may necessitate more frequent filter changes to keep your Air conditioning system running at peak efficiency.

Compressor Level

Maintain the air conditioning compressor in a level position to prevent inefficient operation and damage to the equipment.

Service and Maintenance

Carefully follow all manufacturer’s instructions for maintenance. Your AC system should be inspected and serviced annually by a licensed service technician. Part of this regimen includes inspecting for signs of corrosion, deterioration, leaks and obstructions. On occasion, cleaning might be necessary. Scheduling these inspections and any costs associated with this routine maintenance is your responsibility.

Temperature Variations

Temperatures may vary from room to room by several degrees F. This is due to such variables as floor plan, orientation of the home on the lot, type and use of window coverings, and traffic through the home. Rockhaven Homes will make an effort to correct any variations over +/-3°F when measured at a height of 5ft. above the floor, but no guarantee will be made if variables outside of our control are affecting system performance.

Appliances

Homeowner Use and Maintenance Guidelines

Rockhaven Homes recommends you read and follow all manufacturers’ instructions for the use and maintenance of each appliance in your home and keep them available for future reference.

Manufacturer’s Service

If a problem arises with an appliance, follow the instructions set forth in the warranty reporting section of this manual.

Registration

Mail warranty registration cards directly to the manufacturer, as they will be required for your limited manufacturer’s warranty to remain in effect.

Rockhaven Homes Limited Warranty Guidelines

We confirm that all appliance surfaces are in acceptable condition during your homeowner orientation. We assign all appliance warranties to you, effective on the date of closing. The appliance manufacturers warrant their products directly to you according to the terms and conditions of these written warranties.

Attic Access

Homeowner Use and Maintenance Guidelines

The attic space is neither designed nor intended to act as a storage area. We provide access to this area for the maintenance of mechanical equipment that may traverse attic space. When you perform necessary tasks in the attic, use caution and avoid stepping off the wood members onto the drywall as this may result in personal injury and/or damage to the ceiling below. Your limited warranty does not cover such injury or damage.

Plumbing Fixtures

Homeowner Use and Maintenance Guidelines

The manufacturer treats fixtures with a decorative coating to provide beauty and durability.

This coating is not impervious to wear and tear. Atmospheric conditions, sunlight, caustic agents such as paints, and scratches from sharp objects can cause the protective coating to crack or peel, exposing the base metal and resulting in spotting and discoloration.

Cleaning

Initial care of these products requires only periodic cleaning with a mild, nonabrasive soap and buffing with a soft cloth.

Rockhaven Homes Limited Warranty

During the homeowner orientation, we will confirm that all fixtures are in acceptable condition. Rockhaven Homes does not warrant against damage caused by corrosion or mineral deposits to the external surfaces or internal workings of plumbing fixtures. This limitation includes solid brass or brass-coated fixtures.

Brick

Homeowner Use and Maintenance Guidelines

Brick is one of the most durable and lowest maintenance finishes for a home’s exterior. A record of your brick color is included in your selection sheets.

Efflorescence

The white, powdery substance that sometimes accumulates on brick surfaces is called efflorescence. This is a natural phenomenon and cannot be prevented. In some cases, you can remove it by scrubbing with a stiff brush and vinegar. Consult your home center or hardware store for commercial products to remove efflorescence.

Tuck-Pointing

After several years, face brick may require tuck-pointing (repair the mortar between the bricks). Otherwise, no regular maintenance is required.

Weep holes

You may notice small holes in the mortar along the lower row of bricks. These holes allow moisture that has accumulated behind the brick to escape. Do not fill these weep holes or permit landscaping materials to cover them.

Rockhaven Homes Limited Warranty Guidelines

We check the brickwork during your homeowner orientation to confirm correct installation of designated materials.

Cracks

One time during the warranty period, we repair masonry cracks that exceed 3/16 inch.

Cabinets

Homeowner Use Maintenance Guidelines

Your selection sheets are your record of the brand, style, and color of cabinets in your home. If you selected wood or wood veneer cabinets, expect differences in grain and color between and within the cabinet components due to natural variations in wood and the way it takes stain.

Cleaning

Products such as lemon oil or polishes that include scratch cover are suggested for wood cabinet components due to natural variations in wood and the way it takes stain.

Hinges

If hinges catch or glides become sluggish, a small amount of silicone lubricant will improve their performance.

Moisture

Damage to cabinet surface and warping can result from operating appliances that generate large amounts of moisture (such as crock pots and coffee pots) too near the cabinet. When operating such appliances, place them in a location that is not directly under the cabinet.

Rockhaven Homes Limited Warranty Guidelines

During the orientation we will confirm that all cabinet parts are installed and that their surfaces are in acceptable condition.

Alignment

Doors, drawer fronts, and handles should be level and even.

Operation

Cabinets should operate properly under normal use.

Separations

We will correct gaps between cabinets and the ceiling or cabinets and the walls by caulking or other means if the gap exceeds 1/8 inch (locations behind appliances are excepted from this repair.)

Warping

If doors or drawer fronts warp in excess of ¼ inch within 24 inches, we will correct this by adjustment or replacement.

Wood Grain

Readily noticeable variations in wood grain and color are normal in all wood or wood veneer selections. Replacements are not made due to such variations.

Carpet

Homeowner Use and Maintenance Guidelines

Your selection sheets provide a record of the brand, style, and color of floor coverings in your home. Please retain this information for future reference. Refer to the various manufacturers’ recommendations for additional information on the care of your floor coverings.

Cleaning

You can add years to the life of your carpet with regular care. Carpet wears out because of foot traffic and dirt particles that get trapped deep into the pile beyond the suction of the vacuum.

The dirt particles wear down the fibers like sandpaper and dull the carpet. The most important thing you can do to protect your carpet is to vacuum frequently.

Vacuum twice each week lightly and once a week thoroughly. Heavy traffic areas may require more frequent cleaning. A light vacuuming is three passes; a thorough job may need seven passes. A vacuum cleaner with a beater-bar agitates the pile and is more effective in bringing dirt to the surface for easy removal.

Vacuuming high-traffic areas daily helps keep them clean and maintains the upright position of the nap. Wipe spills and clean stains immediately. For best results, blot or dab any spill or stain; avoid rubbing. Test all stain removers on an out-of-the-way area of the carpet, such as in a closet, to check for any undesirable effects. Have your carpet professionally cleaned regularly, usually once a year.

Some problem conditions that may occur with your new carpet and our suggested remedies are presented below.

Burns

Take care of any kind of burn immediately. First snip off the darkened fibers, then use soap-less cleaning product and sponge with water. If the burn is extensive, talk with a professional about replacing the damaged area.

Crushing

Furniture and traffic may crush a carpet’s pile fibers. Frequent vacuuming in high-traffic areas and glides or cups under heavy pieces of furniture can help prevent this. Rotating your furniture to change the traffic pattern in a room promotes more even wear. Some carpets resist matting or crushing because of their level of fiber, but this does not imply or guarantee that no matting or crushing will occur. Heavy traffic areas such as halls and stairways are more susceptible to wear and crushing. This is considered normal wear.

Fading

Science has yet to develop a color that will not fade with time. All carpets will slowly lose some color due to natural and artificial forces in the environment. You can delay this process by frequently removing soil with vacuuming, regularly changing air filters in heating and air conditioning systems, keeping humidity and room temperature from getting too high, and reducing sunlight exposure with window coverings.

Filtration

If interior doors are kept closed while the air conditioning is operating, air circulation from the closed room will flow through the small space at the bottom of the door. This forces the air over the carpet fibers, which in turn acts as a filter, catching particulate pollution. Over time, a noticeable stain develops at the threshold.

Fuzzing

In loop carpets, fibers may break. Simply clip the excess fibers. If it continues, call a professional.

Piling

Piling or small balls of fiber can appear on your carpet, depending on the type of carpet fiber and the type of traffic. If this occurs, clip off the piles. If they cover a large area, seek professional advice.

Rippling

With wall-to-wall carpeting, high humidity may cause rippling, if the carpet remains rippled after the humidity has left, have a professional re-stretch the carpeting using a power stretcher, not a knee-kicker.

Seams

Carpet usually comes in 12-foot widths, making seams necessary in most rooms. Visible seams are not a defect unless they have been improperly made or unless the material has a defect that makes the seam appear more pronounced than normal. The denser and more uniform the carpet texture, the more visible the seams will be. Carpet styles with low, tight naps result in most visible seams. Seams are never more visible than when the carpet is first installed. Usually with time, use, and vacuuming the seams become less visible.

Shading

Shading is an inherent quality of fine-cut pile carpets. Household traffic causes pile fibers to assume different angles; as a result, the carpet appears darker and lighter in these areas. A good vacuuming, which makes the pile all go in the same direction, provides a temporary remedy.

Shedding

New carpeting, especially pile, sheds bits of fiber for a period of time. Eventually these loose fibers are removed by vacuuming. Shedding usually occurs more with wool carpeting than with nylon or other synthetics.

Snags

Sharp-edged objects can grab or snag the carpet fiber. When this occurs, cut off the snag.

If the snag is especially large, call a professional.

Sprouting

Occasionally you may find small tufts of fiber sprouting above the carpet surface. Simply use scissors to cut off the sprout. Do not attempt to pull it, because other fibers will come out in the process.

Stains

No carpet is stain proof. Although your carpet manufacturer designates your carpet as stain resistant, some substances may still cause permanent staining. These include hair dyes, shoe polish, paints, and India ink. Some substances destroy or change the color of carpets, including bleaches, acne medications, drain cleaners, plant food, insecticides, and food or beverages with strongly colored natural dyes as found in some brands of mustard or natural tea.

Refer to your care and maintenance brochures for recommended cleaning procedures for your particular fiber. Pretest any spot-removal solution in an inconspicuous area before using it in a large area. Apply several drops of the solution, hold a white tissue on the area, and count to ten.

Examine both tissue and carpet for dye transfer and check for carpet damage.

Static

Cooler temperatures outside often contribute to static electricity inside. To avoid the problem, look for carpets made with anti-static. You can also install a humidifier to help control static build-up.

Rockhaven Homes Limited Warranty

During your orientation, we will confirm that your carpet is in acceptable condition. We will correct stains or spots noted at this time by cleaning, patching, or replacement. Rockhaven Homes will not be responsible for dye lot variations if replacements are made.

Edges

Edges of carpet along moldings and edges of stairs should be held firmly in place. In some areas, metal or other edging material may be used where carpet meets another floor covering.

Seams

Carpet seams will be visible. Rockhaven Homes will repair any gaps or fraying.

Caulking

Homeowner Use and Maintenance Guidelines

Time and weather will shrink and dry caulking so that it no longer provides a good seal.

As routine maintenance, check the caulking and make needed repairs. Caulking compounds and dispenser guns are available at hardware stores. Read the manufacturer’s instructions carefully to be certain that you select an appropriate caulk for the intended purpose.

Colored Caulk

Colored caulking is available where larger selections are provided. As with any colored material, dye lots can vary.

Latex Caulk

Latex caulking is appropriate for an area that requires painting, such as along the stair stringer or where wood trim meets the wall.

Silicone Caulk

Caulking that contains silicone will not accept paint; it works best where water is present, for example, where tub meets tile or a sink meets the countertops.

Rockhaven Homes Limited Warranty Guidelines

During the orientation we confirm that appropriate areas are adequately caulked.

One-Time Repair

We will touch up caulking one time during your materials and workmanship period. We suggest that this be performed with your 12-month service.

Ceramic Tile

Homeowner Use and Maintenance Guidelines

Your selection sheets include the brand and color of your ceramic tile.

Cleaning

Ceramic tile is one of the easiest floor coverings to maintain. Day-to-day care can be done by simply vacuuming when needed. Occasionally, a wet mopping with warm water may be appropriate. Avoid adding detergent to the water. If you feel a cleaning agent is required, use a mild solution of warm water and vinegar. Rinse thoroughly.

The ceramic tile installed on walls or countertops in your home may be washed with any nonabrasive soap, detergent, or tile cleaner. Abrasive cleaners will dull the finish.

Grout Discoloration

Clean grout that becomes yellowed or stained with a fiber brush, cleanser, and water. Grout cleansers and whiteners are available at most hardware stores.

Sealing Grout

Sealing grout is your decision and responsibility. Once grout has been sealed, ongoing maintenance of that seal is necessary. Any tile/grout repairs that have been made during your warranty period by us will not be resealed by us and is the responsibility of the homeowner to reseal affected areas.

Separations

Expect slight separations to occur in the grout between tiles. This grout is for decorative purposes only; it does not hold the tile in place. Cracks in the grout can be filled using premixed grout purchased from flooring or hardware stores. Follow package directions.

Tile around bathtubs or countertops may appear to be pulling up after time. This is caused by normal shrinkage of grout or caulk and shrinkage of wood members as they dry out. If this occurs, the best remedy is to purchase tub caulk or premixed grout from a hardware store. Follow directions on the container. This maintenance is important to protect the underlying surface from water damage.

Rockhaven Homes Limited Warranty

During the orientation we confirm that tile and grout areas are in acceptable condition. We will repair or replace cracked, badly chipped, or loose tiles noted at that time. Rockhaven Homes is not responsible for variations in color or discontinued patterns. New grout may vary in color from the original.

One-Time Repair

Cracks appearing on grouting of ceramic tiles at joints or junctions with other materials are commonly due to shrinkage. During the first year, Rockhaven Homes will repair grouting and cracked tiles, if necessary, on one occasion. We are not responsible for color variations in grout or discontinued grout color. Any grouting or caulking that is needed after that time is your responsibility.

Concrete Flatwork

Homeowner Use and Maintenance Guidelines

By maintaining good drainage, you protect your home’s foundation and the concrete flatwork.

Concrete flatwork is floating—it is not attached to the home’s foundation walls. It is not a structural (load-bearing) element of the home and is not covered by the structural warranty.

Cleaning

Avoid washing exterior concrete flatwork with cold water from an outside faucet when temperatures are high and the sun has been shining on the concrete. The abrupt change in temperature can damage the surface bond of the concrete. We recommend sweeping to keep exterior concrete clean. If washing is necessary, do this when temperatures are moderate.

Cracks

A concrete slab 10 feet across shrinks approximately 5/8 inches as it cures. Some of this shrinkage shows up as cracks. Cracking of concrete flatwork also results from temperature changes that cause expansion and contraction.

During the summer, moisture finds its way under the concrete along the edges or through cracks in the surface. In winter, this moisture forms frost that can lift the concrete, increasing the cracking.

Maintaining proper drainage away from all concrete will minimize the cracking over the life of the concrete.

As cracks occur, you should seal them with a waterproof concrete caulk (available at hardware or home improvement stores) to prevent moisture from penetrating to the soil beneath.

Control Joints

We install control joints to help control the inevitable cracking that will occur. However, as the concrete shrinks during the curing process, moisture can penetrate under the concrete and lift the joint. Expansion joints are designed to allow the concrete to crack so it will be able to expand and contract. Often times this will be an uneven crack that is not a structural defect only cosmetic. When this occurs, fill the resulting gap with a waterproof concrete caulk, which can be purchased at most hardware stores.

Heavy Vehicles

Do not permit heavy vehicles such as moving vans or concrete trucks to drive on your concrete flatwork. We design and install this concrete for residential use only, and excessive loads will result in damage that will fall outside of your limited warranty.

Chemicals

Protect concrete from abuse by chemical agents such as pet urine, fertilizers, radiator overflow, or repeated hosing. All these items can cause spalling (chipping of the surface) of concrete.

Sealer

A concrete sealer, available at paint stores, will help you keep unpainted concrete clean.

Do not use soap on unpainted concrete. Instead, use plain water and washing soda or, if necessary, a scouring powder.

Rockhaven Homes Limited Warranty Guidelines

Concrete flatwork is free-floating—it is not attached to the home’s foundation walls.

It is not a structural (load-bearing) element of the home and is not covered by the structural warranty.

Color

Concrete flatwork varies in color. No correction is provided for this condition.

Cracks

If concrete cracks reach 3/16 inches in width or vertical displacement, Rockhaven Homes will patch or repair them one time during the first year.

Separation

Rockhaven Homes will correct separation of concrete flatwork from the home if separation exceeds one inch.

Settling or Heaving

Rockhaven Homes will repair concrete flatwork that experiences differential settling in excess of 2 inches or if such movement results in negative drainage (toward the house) or hazardous vertical displacement.

Spalling (Surface Chips)

Causes of spalling include: repeated hosing of concrete for cleaning, animal urine, radiator overflow, fertilizer, uncleared snow and ice, ice-melting agents, and red salts from vehicles. Repair of spalling is a home maintenance task and is subsequently not covered in your limited home warranty.

Standing Water

Water may stand on exterior concrete flatwork for several hours after precipitation or from roof run-off. Rockhaven Homes will correct conditions that cause water to remain longer than 12 hours.

Condensation

Homeowner Use and Maintenance Guidelines

Condensation on the interior surfaces of the windows and frames comes from high humidity within the home combined with low outside temperatures and inadequate ventilation.

Family lifestyle significantly influences these conditions.

See also Ventilation.

Rockhaven Homes Limited Warranty Guidelines

Condensation results from a family’s lifestyle; and Rockhaven Homes has no control over this. The limited warranty coverage excludes condensation.

Countertops

Homeowner Use and Maintenance Guidelines

A cutting board should be used to protect your counters when you cut or chop, as damage may occur from cutting directly on the surface. Protect the counter from heat and from extremely hot pans. If you cannot put your hand on it, do not put it on the counter. Do not use countertops as ironing boards and do not set lit cigarettes on the edge of the counter, as both actions may result in unwarrantable damage.

Caulking

Over time the caulking between the countertop and the wall, along the joint at the backsplash, and around the sink may shrink, leaving a slight gap. Maintaining a good seal in these locations is important to keep moisture from reaching the wood under the laminates and to prevent warping;

maintenance of this seal should be included in your normal home maintenance regimen.

Cleaning

Avoid abrasive cleaners that will damage the luster of the surface.

Mats

Rubber drain mats can trap moisture beneath them, causing the substrate to warp and blister. Dry the surface as needed.

See also ceramic tile.

Rockhaven Homes Limited Warranty Guidelines

During your orientation we will confirm that all countertops are in acceptable condition.

We repair noticeable surface damage such as chips, cracks, and scratches noted on the homeowner orientation list. Repair of surface damage that occurs during or after your move-in is one of your home maintenance responsibilities. Any extra material left over from installation will be left on the landing in the attic, but this supply of tile will be limited, and is not guaranteed.

Hard Surfaces

Edges should be smooth and even. Where backsplash joints occur at corners, the top edges should be even within 1/16 inch.

Granite countertops are products of nature and as such are subject to variations in background color, shading, grain patterns, and color distribution. These differences can occur from one slab to another and can also vary within the same slab.

Fissures and pitting also occur naturally in all granite slabs and are not considered to be defects as they do not compromise the integrity of the finished product.

These differences are characteristics that are inherent to all natural stone products and only enhance the unique natural beauty of these products. No two granite counter tops will look the same. Color variations can be apparent at initial installation or because of replacement.

Hard surfaces can be damaged by a sharp blow. Avoid abrasive cleansers or staining liquids on hard surfaces; both can damage and/or discolor the surface.

Separation from Wall

Separation of countertops from walls, backsplash, and around sinks results from normal shrinkage of materials. Rockhaven Homes will re-caulk these areas one time during the materials and workmanship warranty. Subsequently caulking will be your home maintenance responsibility.

Doors and Locks

Homeowner Use and Maintenance Guidelines

The doors installed in your home are wood products subject to such natural characteristics of wood as shrinkage and warpage. Due to natural fluctuation of relative humidity throughout the year, along with the use of forced air furnaces, showers, and dishwashers, your home’s interior doors may occasionally require minor adjustments to operate smoothly.

Exterior Finish

To ensure life for your exterior door please maintain caulking and painting.

Failure to Latch

If a door will not latch because of minor settling, you can correct this by making a new opening in the jamb for the latch plate (remortising) and raising or lowering the plate accordingly.

Hinges

You can remedy squeaky door hinges by removing the hinge pin and applying a silicone lubricant to it. Avoid using oil, as it can gum up or attract dirt. Graphite works well as a lubricant but can create a gray smudge on the door or floor covering beneath the hinge if too much is applied and is not recommended.

Keys

Keep a duplicate privacy lock key where children cannot reach it in the event a youngster locks him/herself in a room. The top edge of the door casing is often used as a place to keep the key. A small screwdriver or similarly shaped devices can open some types of privacy locks.

Locks

Your locks should not require lubrication, but in the event this becomes necessary, you should lubricate the lock assembly with graphite. Avoid using oil, as it may gum up the locking mechanism.

Slamming

Slamming doors can damage both doors and jambs and can even cause cracking in walls.

Children should be instructed not to hang on your home’s doorknobs, as this will work the hardware loose and cause the door to sag, which will not be covered under your limited home warranty.

Sticking

The most common cause of a sticking door is the natural expansion of lumber due to changes in humidity. When sticking is due to swelling during a damp season, do not plane the door unless it continues to stick after the weather changes.

Before planing a door because of sticking, try two other steps: first, apply either paste wax, a light coat of paraffin, or candle wax to the sticking surface; or second, tighten the screws that hold the door jamb or door frame. If planing is necessary even after these measures, use sandpaper to smooth the door and paint the sanded area to seal against moisture.

Warping

If a door warps slightly, keeping it closed as much as possible often returns it to normal.

Weather Stripping

Weather stripping and exterior door thresholds occasionally require adjustments or replacement to maintain an effective seal.

Rockhaven Homes Limited Warranty Guidelines

During your homeowner orientation, we confirm that all doors are in acceptable condition and properly adjusted. Rockhaven Homes will repair construction damage to doors noted on the orientation list, but damage occurring after closing will not be covered.

Adjustments

Due to normal settling of the home, doors may require adjustment for proper fit. Rockhaven Homes will make such adjustments during your regularly scheduled warranty appointments.

Panel Shrinkage

Panels of wood doors shrink and expand in response to changes in temperature and humidity. Although touching up the paint or stain on unfinished exposed areas is your home maintenance responsibility, Rockhaven Homes will repair split panels that allow light to be visible during the 1-year materials and workmanship warranty.

Warping

Rockhaven Homes will repair doors that warp in excess of ¼ inch.

Drywall

Homeowner Use and Maintenance Guidelines

Slight cracking, nail pops, or seams may become visible in walls and ceilings. These are caused by the shrinkage of the wood and normal deflection of building material on which the drywall is attached.

Repairs

With the exception of the one-time repair service provided by Rockhaven Homes, care of drywall is part of normal homeowner maintenance, and therefore your responsibility. Most drywall repairs can be easily made. This work is best done when you redecorate the room.

Minor hairline cracks should be repaired with a coat of paint, but you should repair slightly larger cracks with spackle or caulk. To correct a nail pop, reset the nail with a hammer and punch.

Cover it with spackle, which is available at paint and hardware stores. Apply two or three thin coats. When dry, sand the surface with fine-grain sandpaper, and then paint. You can fill indentations caused by sharp objects in the same manner.

Rockhaven Homes Limited Warranty Guidelines

During the orientation, we confirm that drywall surfaces are in acceptable condition. One time during the materials and workmanship period, Rockhaven Homes will repair drywall shrinkage cracks, correct nail pops, and touch up the repaired area using the same paint color that was on the surface when the home was delivered. Touch-ups will be visible, which will not be a warrantable defect.

Repainting the entire room or the entire wall to correct any visible touch-ups is your choice and responsibility. You are also responsible for any custom paint colors or wallpaper that has been applied subsequent to closing. Due to the effects of normal wear and tear over time in paint and wallpaper, as well as possible dye lot variations, touch-ups are unlikely to match the surrounding area.

Lighting Conditions

Rockhaven Homes does not repair drywall flaws that are only visible under particular lighting conditions. An example of an unwarrantable defect would be a texture flow that is only visible for 1 hour in the evenings.

Related Warranty Repairs

If a drywall repair is needed as a result of poor workmanship (such as blisters in tape) or other warranty-based repair (such as a plumbing leak), Rockhaven Homes completes the repair by touching up the repaired area with the same paint that was on the surface when the home was delivered, If more than one-third of the wall is involved, we will repaint the wall corner to corner. You are responsible for any custom paint colors or wallpaper that has been applied subsequent to closing. Due to the effects of normal wear and tear over time on paint and wallpaper, as well as possible dye lot variations, the area being touched up may not match the surrounding area.

Electrical Systems

Homeowner Use and Maintenance Guidelines

Know the location of the breaker panel; it includes a main shut-off that controls all the electrical power to the home. Individual breakers control the separate circuits. Each breaker is marked to help you identify which breaker is connected to which major appliances, outlets, or other service. Should a failure occur in any part of your home, always check the breakers in the main panel box to see if they have been tripped.

Breakers

Circuit breakers have three positions: on, off, and tripped. When a circuit breaker trips, it must first be turned off before it can be turned back on. Switching the breaker directly from “tripped” to “on” will not restore service.

Breaker Tripping

Breakers trip due to overloads caused by plugging too many appliances into the circuit, a worn cord or defective appliance, or operating an appliance with too high of a voltage requirement for the circuit. The starting of an electric motor can also trip a breaker, as it will draw a large amount of amperage.

If any circuit trips repeatedly, unplug all items connected to it and reset. If it trips when nothing is connected to it, you need an electrician. If the circuit remains on, one of the items you unplugged is defective and will require repair or replacement. Rockhaven Homes will not be responsible for appliances that cause the breaker to trip if it is isolated to the appliance itself.

Buzzing

Fluorescent fixtures use transformer action to operate. This action sometimes causes a buzzing, which is considered normal.

Fixture Location

We install light fixtures in the locations indicated on the plans. Moving fixtures to accommodate specific furniture arrangements or room use is your responsibility and will not be covered.

GFCI (Ground-Fault Circuit-Interrupters)

GFCI receptacles have a built-in element that senses fluctuations in power. Quite simply, the GFCI is a circuit breaker. Building codes require installation of these receptacles and/or breakers in bathrooms, the kitchen, outside, garage, and/or breaker panel (areas where an individual can come into contact with water while holding an electric appliance or tool). Heavy appliances such as freezers or power tools may trip the GFCI breaker, which will not be considered a warrantable issue.

Do not plug a refrigerator or food freezer into a GFCI controlled outlet. The likelihood of the contents being ruined is high and your limited warranty will not cover such damage.

Each GFCI receptacle/breaker has a test and reset button. Once each month, press the test button. This will trip the circuit. To return service, press the reset button. If a GFCI receptacle/breaker trips during normal use, it may indicate a faulty appliance, and you will need to investigate the problem. One GFCI receptacle/breaker can control up to 3or 4 outlets. If it appears to be a non-GFCI outlet without power, you should attempt to reset every GFCI in your home.

Outlets

If an outlet is not working, check first to see if it is controlled by a wall switch or GFCI.

Next, check the breaker.

If there are small children in the home, we recommend you install safety plugs to cover unused outlets. This also minimizes the air infiltration that sometimes occurs with these outlets.

Children should be instructed not to touch electrical outlets, sockets, or fixtures at any time.

Grounded System

Your electrical system is a three-wire grounded system. Never remove the bare wire that connects to the box or device, as this is the ground.

Light Bulbs

You are responsible for replacing burned-out bulbs other than those noted during your homeowner orientation. Rockhaven Homes will not warranty light bulbs during any period of your home warranty.

Modifications

If you wish to make any electrical modifications during the effective warranty period, contact Rockhaven Homes Customer Care to get vendor information. Having another electrician modify your electrical system during the warranty period will void that portion of your limited warranty.

Underground Cables

Prior to digging anywhere on your home site, check the location of buried service leads by calling the local utility locating service. In most cases, wires run in a straight line from the service panel to the nearest public utility pad. Maintain positive drainage around the foundation to help protect this service.

Designed Load

Rockhaven Homes will repair any electrical wiring that fails to carry its designed load to meet specifications. If electrical outlets, switches, or fixtures do not function as intended, Rockhaven Homes will repair or replace them as needed.

Power Surge

Power surges are the result of local conditions beyond the control of Rockhaven Homes and are excluded from limited warranty coverage. These can result in burnedout bulbs or damage to sensitive electronic equipment such as TV’s, alarm systems, and computers.

Damage resulting from lightning strikes is excluded from limited warranty coverage but may be covered by your home insurance policy. Any questions pertaining to coverage should be directed to your insurance agent.

Rockhaven Homes Limited Warranty Guidelines

During the homeowner orientation we will confirm that all light fixtures are in acceptable condition and that all bulbs are working.

Electric Water Heater

Homeowner Care and Maintenance

Carefully read the manufacturer’s literature and warranty for your specific model of water heater.

Drain Tank

Review and follow the manufacturer’s timetable and instructions for drainage of several gallons of water from the bottom of the water heater. This reduces build-up of chemical deposits from the water, thereby prolonging the life of the tank as well as saving money on energy by maintaining efficiency. The tank should be drained if it will be shut down during periods of freezing temperatures. Rockhaven Homes recommends that you follow all of the manufacturer’s recommended maintenance procedures pertaining to the care of your unit.

Element Cleaning or Replacement

The heating elements in the water heater will require periodic cleaning. The frequency is determined in part by the quality of the water in your area. Again, refer to the manufacturer’s literature for step-by-step instructions and drawings, or contact an authorized service company.

No Hot Water

If you discover you have no hot water, check the breaker, the temperature setting, and the water-supply valve before calling your service. Refer to the manufacturer’s literature for location of these items and other troubleshooting problems.

Pressure Relief Valve

At least once each year, manually operate the pressure relief valve to ensure it is functioning properly. Stay clear of the discharge line to avoid injury. See manufacturer’s literature for diagrams and detailed instructions.

Safety

Keep the area around a water heater clear of stored household items. Never use the top of a water heater as a storage shelf. Flammable materials should never be stored in the vicinity of the heater.

Temperature

The recommended thermostat setting for normal everyday use is warm, which is 120°F.

Higher settings can result in wasted energy dollars and increase the danger of injury from scalding.

Hot water will take longer to arrive at sinks, tubs, and showers that are farther from the water heater regardless of the temp-setting.

The manufacturer’s recommended setting for operation of a dishwasher is 120°F. Higher settings can waste energy dollars and increase the danger of injury from scalding. Hot water will take longer to arrive at sinks, tubs, and showers that are farther from the water heater, and higher heater setting will have a negligible effect on the amount of time received to deliver hot water to the fixture.

Rockhaven Homes Limited Warranty

Rockhaven Homes will coordinate warranty repairs during the warranty period.

Refer to manufacturer’s limited warranty for complete information regarding warranty coverage on your water heater beyond the limited warranty provided by Rockhaven Homes.

Energy & Water Conservation

Homeowner Use and Maintenance Guidelines

Your home was built to current energy code requirements, including insulation levels, window performance ratings, and sealed ductwork designed to reduce energy loss. Actual utility costs vary based on family size, thermostat habits, lifestyle, and local utility rates, so Rockhaven Homes cannot guarantee specific energy or water bills.

Thermostat Settings

Set your thermostat to a consistent temperature rather than adjusting it frequently. Frequent changes make your system work harder and can increase utility costs. See also Heating Systems, Heat Pump, and Air Conditioning.

Water Fixtures

Plumbing fixtures and appliances installed in your home meet current water-efficiency standards. Report any dripping faucets or running toilets promptly, since even a small leak can waste a significant amount of water over time.

Weatherstripping

Exterior doors and windows are weatherstripped at installation. Inspect this periodically and replace it if it becomes worn, torn, or compressed, as worn weatherstripping affects both energy efficiency and comfort.

Rockhaven Homes Limited Warranty Guidelines

We confirm that insulation, weatherstripping, and water fixtures are installed correctly during your homeowner orientation. Rockhaven Homes does not warrant specific utility consumption or costs, as these are determined by usage and factors outside of our control.

Expansion and Contraction

Homeowner Use and Maintenance Guidelines

Changes in temperature and humidity cause all building materials to expand and contract, and dissimilar materials may expand or contract at different rates. This differential movement can result in the separation of materials, particularly dissimilar ones. You may see the effects of this movement as small cracks in drywall and/or paint, especially where moldings meet drywall, at mitered corners, and where tile grout meets tub, shower or sink. While this can alarm a uniformed homeowner, it is normal, and should not be cause for concern.

Shrinkage of the wood members of your home is inevitable and occurs in every new home.

Although this is most noticeable during the first year, it may continue beyond that time. In most cases, caulk and paint are all that you need to conceal this minor evidence of a natural phenomenon.

Even though properly installed, caulking shrinkage and cracks may occur. Maintenance of caulking is your responsibility.

Rockhaven Homes Limited Warranty

Rockhaven Homes provides one-time repairs to many of the effects of expansion and contraction. See individual categories for details.

Fencing

Homeowner Use and Maintenance Guidelines

If fencing was included as part of your home purchase, it is noted on your selection sheet. Fencing materials require ongoing homeowner maintenance to hold up well over time.

Gates

Gates may require adjustment over time as the ground settles beneath the posts. Keep gates latched properly to avoid placing unnecessary strain on the hinges.

Wood Fencing

Wood is a natural material that will expand, contract, warp, and change color as it weathers. This is normal and not a defect. Sealing or staining the fence periodically protects it from moisture and sun exposure; how often depends on the product used and your local climate.

Metal Fencing

Inspect metal fencing and gates periodically for surface rust, and touch up any exposed areas promptly to prevent further corrosion.

Rockhaven Homes Limited Warranty Guidelines

We confirm that fencing is installed according to your selection sheet during your homeowner orientation. Ongoing maintenance, including staining, sealing, rust prevention, and hardware adjustment, is your responsibility. Rockhaven Homes’ limited warranty excludes warping, splitting, rust, or color changes in fencing materials resulting from normal weathering.

Fireplace

Homeowner Use and Maintenance Guidelines

Gas, Electric and Wood Burning Fireplaces

Rockhaven Homes may offer non-vented gas fireplaces, electric fireplaces and wood burning fireplaces. The function of the fireplace will be demonstrated during the orientation. Please read and follow all manufacturers’ directions.

A slight delay between turning the switch on and flame ignition is normal in a non-vented gas fireplace. The flames should ignite gently and silently. If you notice any deviations from this function or any gas smell, immediately shut off the valve and report it to us.

Rockhaven Homes Limited Warranty Guidelines

Fireplaces are not intended to be the sole heat source in the home. The fireplace should function properly when Rockhaven Homes and the manufacturer’s directions are followed.

Foundation

Homeowner Use and Maintenance Guidelines

We install the foundation of your home according to the recommendation of our consulting engineer. The walls of the foundation are poured concrete with steel reinforcing rods. To protect your home’s foundation, follow guidelines for installation and maintenance of landscaping and drainage in this manual.

Cracks

Even though an engineer designed the foundation and we constructed it according to engineering requirements, surface cracks may still develop in the wall. Surface cracks are not detrimental to the structural integrity of your home. If a crack develops in a foundation wall that allows water to come through, follow the procedures for submitting a warranty claim.

Rockhaven Homes Limited Warranty Guidelines

Cracks

Shrinkage or backfill cracks are not usual in foundation walls. Rockhaven Homes will seal cracks that exceed 3/16 inch in width.

Level Floors

Concrete floors in the habitable areas of the home will be level to within +/- 1/2 inch within any 10 ft. measurement with the exception of an area specifically designed to slope toward a floor drain.

Cosmetic Imperfections

Slight cosmetic imperfections in foundation walls, such as a visible seam where two pours meet or slight honeycombing (visible appearance) are possible and require no repair unless they permit water to enter the structure.

Garage Overhead Door

Homeowner Use and Maintenance Guidelines

Since the garage door is a large, moving object, periodic maintenance is necessary.

Every six months, apply a non-silicone base garage door lubricant, which can be found at any major home improvement store, to all hinges, pulleys, and springs. At the same time, check that all hardware is tight and operating as intended without binding or scraping. Avoid over lubricating to prevent drips on vehicles or the concrete floor. Do not lubricate the garage door tracks or wheels as they are made of nylon, and this lubrication will result in squeaking.

Opener

To prevent damage to a garage door opener, be sure the door is completely unlocked and the rope-pull has been removed before using the operator. If you have an opener installed after closing on your home, we suggest that you order it from the company that provided and installed the garage door to assure uninterrupted warranty coverage. Be familiar with the steps for manual operation of the door in the event of a power failure.

If Rockhaven Homes installed a door opener as one of your selections, during orientation we demonstrate the electric eye that provides a safety stop in the event someone crosses through the beam while the overhead door is in motion. Use care not to place stored items where they interfere with the function of the electric eye. This should be the first item you check if the door fails to function. If the beam has been obstructed, you will notice the motor unit making 2 distinctive clicks accompanied by a flashing light bulb when operation is attempted. If you experience this problem, check to make sure the eyes are aligned with one another and that no objects are in between.

Painting

Repaint the garage door when you repaint your home, or more often if needed to maintain a satisfactory appearance following the manufacture suggested procedure.

Safety

Follow the manufacturer’s instructions for safe and reliable operation. Do not allow anyone except the operator near the door when it is in motion. Keep hands and fingers away from all parts of the door except the handle. Never allow children to play with or around the door.

For your safety, after the expiration of your limited one-year warranty, have any needed adjustments made by a qualified specialist. The door springs are under a considerable amount of tension and require special tools and knowledge for accurate and safe servicing. Have the door inspected by a professional garage door technician after any significant impact to the door.

Rockhaven Homes Limited Warranty Guidelines

The garage door should operate smoothly and with reasonable ease. The door may become misaligned and require adjustment, which Rockhaven Homes will provide during the one-year materials and workmanship warranty period, unless the problem is caused by the installation of a garage door opener subsequent to closing on the home.

Light Visible

Garage overhead doors cannot be airtight. Some light will be visible around the edges and across the top of the door. Severe weather conditions may result in some precipitation entering around the door, which is considered normal.

Gas Shut-Offs (If Applicable)

Homeowner Use and Maintenance Guidelines

You will find shut-offs in gas lines near their connection to each gas appliance. In addition, there is a main shut-off at the gas meter on the exterior of your home. We will point these out during your homeowner orientation. If you suspect a gas leak, leave the home and call the gas company immediately for emergency service.

Rockhaven Homes Limited Warranty Guidelines

The gas company is responsible for leaks up to the meter and Rockhaven Homes will correct leaks from the meter into the home during the two-year systems warranty.

Gas Water Heater (tank type)

Homeowner Use and Maintenance Guidelines

Carefully read and follow the manufacturer’s literature for your specific model of water heater.

Condensation

Condensation inside your new water heater may drip onto the burner flame. This causes no harm and, in most cases, will disappear in a short period of time.

Drain Tank

Review and follow manufacturer’s timetable and instructions for drainage of several gallons of water from the bottom of the water heater. This reduces the build-up of chemical deposits from the water, prolonging the life of the tank and saving energy dollars.

Pilot

Never light a gas pilot when the water heater tank is empty. Always turn off the gas before shutting off the cold-water supply to the tank.

To light the water heater pilot, first remove the cover panel on the tank to expose the pilot.

Then rotate the on-off pilot knob to the pilot position. When the knob is in this position, the button can be depressed.

While depressing the pilot button, push the igniter repeatedly. Once the pilot is lit, continue to hold the red button down for 30-60 seconds. When you release the red button, the pilot should stay lit, if it does not, wait several minutes to allow the gas to dissipate from the tank and repeat the entire process. If it stays lit, rotate the on-off pilot knob to the on position.

Reinstall the cover panel and then adjust the temperature setting with regulating knob on the front of the tank.

Water heaters sometimes collect small quantities of dirty water and scale in the main gas lines, which may put out the pilot light.

While away from home for an extended period of time, set the temperature to its lowest point and leave the pilot lit.

Safety

Vacuum the area around a gas-fired water heater to prevent dust from interfering with proper flame combustion. Avoid using the top of a heater as a storage shelf.

Temperature

Temperature settings on a gas water heater will produce approximately the temperatures listed below:

Hot 120°F

A 130°F

B 140°F

C 150°F

Very Hot 160°F

No Hot Water

If you discover that you have no hot water, check the pilot, temperature setting, and water supply valve before calling for service. Refer to the manufacturer’s literature for specific locations of these items and other troubleshooting information.

Rockhaven Homes Limited Warranty Guidelines

Refer to the manufacturer’s limited warranty for information regarding coverage of the water heater. See also Plumbing.

Gas Water Heater (Tankless)

Homeowner Use and Maintenance Guidelines

Your tankless water heater is installed on the exterior wall of your home and requires unobstructed venting to operate safely and properly. Carefully read and follow all manufacturer’s literature for your specific model of water heater.

Inspection

Inspection of burners and internal components of the tankless water heater requires the front cover of your water heater to be removed—exposing you to live electricity—and should only be performed by a qualified service technician with the unit and breaker switched OFF.

Plumbing supply and outlet lines are located below the water heater unit within the plumbing box cover. The front panel can be removed by loosening the two screws under the bottom corners of box and sliding the panel downward and away from the box.

Operation

Your tankless gas water heater features an electric burner ignition system and will not operate without electricity to the unit.

Hot water will take longer to arrive at sinks, tubs, and showers that are farthest from the water heater, regardless of the temperature setting. Your water temperature is controlled on the electronic control pad located in your master bedroom closet.

Your tankless water heater is outfitted with a pressure switch that activates the gas burners when a hot-water valve is turned on. The burners may not activate if water flow is too low to engage the sensor switch. Try increasing the flow and recheck.

Maintenance

Periodic cleaning of the exterior of your water heater is recommended for best operation.

With the control pad turned OFF and breaker switched OFF, vacuum or wipe around unit with a damp, soft cloth and mild detergent. Ensure the air inlet and vent are free of blockage and debris.

Your tankless water heater is equipped with a water filter on the cold-water supply line within the plumbing box under the unit, and should be cleaned monthly for optimal performance.

Please consult your water heater User Manual for proper removal and cleaning procedure.

Freezing Temperatures

Freezing temperatures can damage plumbing lines and common freeze-protection measures should be undertaken, if needed. Rockhaven Homes does not insulate water lines below the water heater unit and wrapping these lines should be undertaken by the homeowner, if desired. Consult your water heater User Manual for various freeze-protection measures such as draining lines, dripping lines, and insulating lines for freeze protection.

Draining and Flushing Tank

Refer to your User Manual for water heater drainage procedure. In areas with hard water, calcium deposits may impede water heater performance over time, and Rockhaven Homes recommends only a qualified service technician perform internal flushing and cleansing of water heater lines. Draining and flushing the tank is the homeowner’s responsibility.

No Hot Water

If you discover that you have no hot water, ensure you’ve given sufficient time for water to reach the fixture, there is sufficient flow, your gas supply is turned on, and your thermostat in the master closet is ON and set at the correct temperature before calling for service. Refer to the manufacturer’s literature for specific locations of these items and other troubleshooting information.

Rockhaven Homes Limited Warranty Guidelines

Refer to the manufacturer’s limited warranty for information regarding coverage of the water heater. See also Plumbing.

Grading and Drainage

Homeowner Use and Maintenance Guidelines

The final grades around your home have been inspected and approved for proper drainage for your lot. The local building authorities as well as Rockhaven Homes inspect the site.

Drainage

Typically, the grade around your home should slope 6″ in the first 10 feet, tapering to a 2 percent slope or as per approved drainage plan. In most cases, drainage swales do not follow property boundaries. Maintain the slopes around your home to permit the water to drain away from the home as rapidly as possible. This is essential to protect your foundation. Failure to do so can result in major structural damage and will void your warranty.

Roto-tilling

Roto-tilling can significantly change drainage swales. You can minimize this by rototilling parallel to the swales rather than across them.

Settling

The area we excavated for your home’s foundation was larger than the home to allow room to work. In addition, some trenching is necessary for installation of utility lines. Although we replace and compact the soil, it does not return to its original density. Some settling will occur, especially after prolonged or heavy rainfall or melting of large amounts of snow. Settling can continue for several years. It will be your responsibility to inspect the perimeter of your home regularly for signs of settling and fill settled areas as needed to maintain positive drainage from the home.

Rockhaven Homes Limited Warranty Guidelines

We established the final grade to ensure adequate drainage away from the home.

Maintaining this drainage is your responsibility. If you alter the drainage pattern after closing, or if changes in drainage occur due to lack of maintenance, the limited warranty is void.

Erosion

Rockhaven Homes is not responsible for weather-caused damage to unlandscaped yards after the final grade has been established or after the closing date, whichever occurs last. Sod or hay in the yard will slow erosion and Rockhaven Homes will not warranty erosion resulting from the homeowners’ failure to provide proper ground cover.

New sod installation and the extra watering that accompanies it can cause temporary drainage problems, as can unusually severe weather conditions.

Recommendations

Rockhaven Homes documents the grades that exist at the time of delivery of your home or as soon thereafter as possible. The ground must be dry and free of frost to make these determinations. Once final grades are set, Rockhaven Homes will inspect drainage problems reported in writing during the warranty period, compare grades to those originally established, and advise you on corrective actions you might take.

Swales

Rockhaven Homes does not alter drainage patterns to suit individual landscape plans. Typically, a lot receives water from and passes water on to other lots, so changes in grade often affect adjacent or nearby lots. Rockhaven Homes advises against making such changes. After heavy rain (or snow), water may stand in swales up to 48 hours.

Winter Grade

Due to weather conditions, especially during the winter and early spring, the final grade may not have been established at the time of closing. We document the status of your grading at the time of delivery. When conditions permit, grading work will continue. Confirm that we have completed your grading before beginning additional landscaping.

Gutters

Homeowner Use and Maintenance Guidelines

It is the homeowner’s responsibility to maintain gutters and downspouts so that they are free of debris and able to quickly drain precipitation from the roof. During fall season when leaves fall from trees, frequent removal of leaves may be necessary, perhaps weekly.

Erosion control and splash blocks at the downspouts are the responsibility of the homeowner. Any damage related to the failure to institute erosion control measures will not be covered under your limited Warranty.

If Rockhaven Homes has not installed the gutter system, any damage caused by said gutters will not be covered under your limited Warranty.

Overflow

Gutters should not overflow during normal rain. Water level should not exceed ½ inch in depth if the gutter is unobstructed by ice, snow, or debris.

Residential gutters are installed with minimal slope in order to maintain an attractive appearance. Even so, small amounts of water may remain in some sections of the gutter for a time after a rain. (Should not exceed ½ inch if unobstructed). During fall season when leaves fall from trees, frequent removal of leaves may be necessary, perhaps weekly.

Leaks

Gutters and downspouts should not leak. If the leak is due to debris, it is not covered by the one-year workmanship warranty as this is homeowner maintenance.

Hardware

Homeowner Use and Maintenance Guidelines

Doorknobs and locks should operate correctly with little attention. Over time, they may need slight adjustments due to normal shrinkage of the framing. Occasionally you may need to tighten screws.

Rockhaven Homes Limited Warranty Guidelines

We confirm that all hardware is in acceptable condition during your homeowner orientation. The limited warranty excludes repairs for cosmetic damage subsequent to the orientation.

Rockhaven Homes will repair hardware items that do not function as intended during the materials and workmanship period of your warranty. You may have an extended warranty through the manufacturer.

Hardwood Floors

Homeowner Use and Maintenance Guidelines

In daily care of hardwood floor, preventive maintenance is the primary goal.

Cleaning

Sweep on a daily basis or as needed. Never wet mop a hardwood floor. Excessive water causes wood to expand and can possibly damage the floor. When polyurethane finishes become soiled, damp-mop with a mixture of one-cup vinegar to one gallon of warm water. When dampmopping, remove all excess water from the mop. Check with the hardwood company if your floor has a water-based finish.

Dimples

Placing heavy furniture or dropping heavy or sharp objects on hardwood floors can result in dimples.

Filmy Appearance

A white, filmy appearance can result from moisture, often from wet shoes or boots.

Furniture Legs

Install proper floor protectors on furniture placed on hardwood floors. Protectors will allow chairs to move easily over the floor without damaging the flooring. Regularly clean the protectors to remove any grit that may have accumulated, as this can act as sandpaper and damage the floors over time.

Humidity

Wood floors respond noticeably to changes in humidity in your home. Especially during winter months, the individual planks and pieces expand and contract as the water content changes.

A humidifier helps but does not eliminate this reaction.

Mats and Area Rugs

Use protective mats at the exterior doors to help prevent sand and grit from getting on the floor. Gritty sand is wood flooring’s worst enemy. However, be aware that rubber backing on area rugs or mats can cause yellowing or warping of the floor surface.

Recoat

If your floors have a polyurethane finish, you may want to have an extra coat of polyurethane applied by a qualified contractor within six months to a year. The exact timing will depend on your particular lifestyle. If another finish was used, always refer to the manufacturer’s recommendations.

Separation

Expect some shrinkage around heat vents of any heat-producing appliances, or during seasonal weather changes.

See also Warping.

Shoes

Keep high heels in good repair. Heels that have lost their protective cap (thus exposing the fastening nail) will exert over 8,000 pounds of pressure per square inch on the floor. That’s enough to damage hardened concrete; it will mark your wood floor.

Spills

Clean up food spills immediately with a dry cloth. Use a vinegar-and-warm-water solution for tough food spills.

Splinters

When floors are new, small splinters of wood may appear.

Sun Exposure

Exposure to direct sunlight can cause irreparable damage to hardwood floors. To preserve the beauty of your hardwood floors, install and use window coverings in these areas.

Traffic Paths

A dulling of the finish in heavily trafficked areas is likely.

Warping

Warping will occur if the floor repeatedly becomes wet or is thoroughly soaked even once.

Slight warping in the area of heat vents or heat-producing appliances is also typical.

Wax

Waxing and the use of products like oil soap are neither necessary nor recommended. Once you wax a polyurethane finish floor, recoating is difficult because the new finish will not bond to the wax. The preferred maintenance is preventive cleaning and recoating annually with polyurethane or as needed to maintain the desired luster.

Rockhaven Homes Limited Warranty Guidelines

During your homeowner orientation we will confirm that hardwood floors are in acceptable condition. We will correct any readily noticeable cosmetic defects listed during the orientation.

You are responsible for the routine maintenance of hardware floors.

Separations

Shrinkage may result in separations between the members of hardwood floors, if these exceed 1/8 inch, Rockhaven Homes will fill them one time. Rockhaven Homes is not responsible for removing excess filler that appears on the surface if the boards expand due to subsequent changes in humidity and expel the filler.

Heating Systems

Homeowner Use and Maintenance Guidelines

The guidelines here include general information only.

Adjust Vents

Experiment with the adjustable registers in your home to establish the best heat flow for your lifestyle. Generally, you can reduce the heat in seldom used or interior rooms. This is an individual matter, and you will need to balance the system for your own family’s needs.

Avoid Overheating

Do not overheat your new home. Overheating can cause excessive shrinkage of framing lumber, which may materially damage the home. In the beginning, use as little heat as possible and increase it gradually.

Ductwork Noise

Some popping or pinging sounds are the natural result of the ductwork heating and cooling in response to air flow as the system operates.

Filter

Remember to change or clean the filter regularly per manufacturer recommendations.

Depending on the location of your home, your air filter will be in one of two locations. A clogged filter can slow airflow and cause cold spots in your home. Although it takes less than one minute to change the filter, this is one of the frequently overlooked details of normal care. We recommend buying filters in large quantities for the sake of convenience.

If you have a permanent, washable, reusable filter, you need to clean this monthly. Use water only to clean the filter, tap to dry or air dry, and leave unit off for a brief period. Do not use soaps or detergents on the filter.

Furnished Home

The heating system was designed with a furnished home in mind, if you move in during the cooler part of the year and have not yet acquired all of your draperies and furnishings the home may seem cooler than you would expect.

Gas Odor

If you smell gas, evacuate the home, and call the gas company immediately.

Odor

A new heating system may emit a burning smell for a short period of time when you first turn it on. An established system may emit a burning odor after being unused for an extended time (such as after the summer months). This is caused by the dust that has settled in the ducts and on the heat exchanger, which should pass rather quickly.

Registers

Heat register covers are removable and adjustable. You are responsible for adjusting the dampers in these covers to regulate the heat flow within the home. Registers in the rooms farther away will usually need to be opened wider.

Return Air Vents

For maximum comfort and efficient energy use, arrange furniture and draperies to allow unobstructed airflow from registers and to cold air returns.

Temperature

Depending on the style of home, temperatures can normally vary from floor to floor as much as 10° or more on extremely cold days. The furnace blower will typically cycle on and off more frequently and for shorter periods during severe cold spells.

Thermostat

The furnace will come on automatically when the temperature at the thermostat registers below the setting you have selected. Once the furnace is on, setting the thermostat to a higher temperature will not heat the home faster. Thermostats are calibrated to within plus or minus 1°.

Trial Run

Have a trial run early in the fall to test the furnace. (The same applies to air conditioning in the spring.) If service is needed, it is much better to discover the problem before the heating season is upon you.

Rockhaven Homes Limited Warranty Guidelines

We will install heating systems according to local building codes, as well as to engineering designs of the particular model home.

Duct Placement

The exact placement of heat ducts may vary from those positions shown in similar floor plans.

Ductwork

Although the heat system is not a sealed system, the ductwork should remain attached and securely fastened. If it becomes detached, Rockhaven Homes will repair as needed.

Furnace Sounds

Expansion or contraction of metal ductwork results in ticking or popping sounds. While eliminating these sounds is impossible, Rockhaven Homes will correct oil canning.

(Oil canning occurs when a large area of sheet metal, like those found in air ducts, makes a loud noise as it moves up and down in response to temperature changes.)

Thermostat

Thermostats are calibrated to within plus or minus one degree.

Heat Pump

Homeowner Use and Maintenance Guidelines

If your home contains a heat pump system, you should be aware of the performance characteristics unique to these systems. As with any system, read the manufacturer’s literature and follow all instructions for efficient operations and maintenance of your system. Clean or replace filters once a month. Provide professional service for your system at least once every two years.

Air Circulation Across Coils

Keep the outside unit clear of any materials that would interfere with air circulation. Snow, ice, landscaping materials, trash, leaves, and other accumulating items can cause inefficiency or damage the unit.

Air Conditioning and Heating

A heat pump system operates differently from a gas forced-air furnace. The same system provides both heat and air conditioning. This is possible because a refrigerant flows back and forth in the coils of the heat pump controlled by a reversing valve. In the heating mode, the heat pump removes heat from the outside air and transfers it to the inside of the home. In the cooling mode, it does just the opposite, removing heat from the inside air and discharging it outside of the home.

The thermostat inside your home controls this heating or cooling activity.

Air Temperature at Vents

Do not expect dramatic temperature differences in the air coming from the vents as is common with other kinds of systems. The coils used in a heat pump system operate at lower temperatures than those common in gas forced-air systems. As a result, for example, in the heat mode, air from the supply vents will typically range from 85 to 90°F. The vents will not feel hot, though the air discharged is warmer than the air in the room by as much as 20°F.

Auxiliary Heat System

At lower outside temperatures, less heat is available for the heat pump to draw from the exterior air. Therefore, from time to time the auxiliary heat system will come on to maintain the temperature that you set at the thermostat. The auxiliary system will also come on whenever the temperature of the thermostat is moved 1.5°F or more at one time. If the light stays on when the outside temperature is more than 30°F, contact a service person.

Defrost Cycle

When the heat pump is operating in the heating mode, the coils outside may reach below freezing temperatures. Moisture in the air will condense into frost and accumulate on the coils under these circumstances. From time to time, the system will go into defrost mode to clear accumulated frost from the coils. This is a normal part of the operation of the system and will occur automatically. During the defrost cycle, the outside fan will stop temporarily. The temperature of the airflow to the home will be a bit lower during the defrost cycle. The defrost cycle can only occur every 90 minutes and lasts no longer than 10 minutes.

Night Setback

Unless you have a night setback thermostat designed to work with a heat pump system, do not turn the thermostat down in the evenings. Adjust the temperature a fraction of a degree at a time until a comfortable permanent setting is found.

Register Adjustment

Registers will require adjustment from time to time to maximize your family’s comfort.

Do not completely close off more than one supply at a time. This can restrict the airflow too much and reduce the efficiency of the system. A good technique is to completely open all the vents, and then gradually move the temperature setting up until the coolest room is comfortable. Once the coolest room is comfortable, gradually close the vents in the warmer rooms until all rooms are comfortable as well. Reverse the process for air conditioning.

Return Air Vents

As with any heating system, return air vents must be clear so the air flows through the ducts unimpeded. Avoid placing furniture where it blocks the return air vents.

Rockhaven Homes Limited Warranty Guidelines

Refer to the manufacturer’s limited warranty for information regarding warranty coverage.

Insulation

Homeowner Use and Maintenance Guidelines

Insulation was installed throughout your home, in walls, attic, and floors as applicable, to reduce heat transfer and improve comfort. No routine maintenance is required, but how you treat it after closing affects how well it continues to perform.

Attic Insulation

Avoid compressing or disturbing attic insulation when accessing mechanical equipment, and do not store items directly on top of it, since compression reduces its effectiveness. See also Attic Access.

Ventilation and Clearances

Do not block soffit or attic vents with insulation, as this can lead to moisture buildup. If you add insulation on your own, maintain the required clearances around recessed lighting fixtures, chimneys, and exhaust fans.

Rockhaven Homes Limited Warranty Guidelines

We confirm that insulation was installed to plan specifications during construction. Rockhaven Homes’ limited warranty does not cover insulation that is disturbed, compressed, removed, or damaged by the homeowner or by others after closing.

Landscaping

Homeowner Use and Maintenance Guidelines

We install Bermuda sod. Bermuda loves the sun and will grow well during hot times. However you are responsible for maintaining your landscaping once the house is closed. You have to water your yard even during the winter.

Rockhaven Homes Limited Warranty

We will confirm the healthy condition of all sod and planted materials during the orientation.

Maintaining landscaping is your responsibility and Rockhaven Homes will NOT replace any landscaping after you have taken possession of the home. If you fail to water your landscaping properly, it will die.

Man-Made Stone

Homeowner Use and Maintenance Guidelines

Man-made stone, sometimes called cultured stone veneer, is a lightweight concrete product manufactured to resemble natural stone. It is a low-maintenance material, but proper care will preserve its appearance for years to come.

Cleaning

Clean man-made stone with a soft brush and water. Avoid pressure washers, acidic cleaners, and wire brushes, all of which can damage the stone surface and the mortar joints between it.

Efflorescence

Like brick, man-made stone can develop a white, powdery residue called efflorescence. This is a natural occurrence and not a defect, and it can usually be removed by scrubbing with water and a stiff bristle brush. See also Brick.

Sealing

Some installations may benefit from a breathable masonry sealer to help resist staining. Consult a masonry professional before sealing, since recommended products and schedules vary by climate and exposure.

Rockhaven Homes Limited Warranty Guidelines

We confirm proper installation of man-made stone veneer during your homeowner orientation. One time during the warranty period, we repair cracks in the stone or mortar joints exceeding 3/16 inch that result from defective installation. Rockhaven Homes’ limited warranty excludes efflorescence, color variation, and damage caused by improper cleaning methods.

Mildew

Homeowner Use and Maintenance Guidelines

Mildew is a fungus that spreads through the air in microscopic spores. They love moisture and feed on surfaces or dirt. On siding they look like a layer of dirt. Cleaning mildew from your home is your responsibility. Solutions that remove mildew are available from local paint or home improvement stores. Wear protective eyewear or rubber gloves for this task; the chemicals that remove mildew are unfriendly to humans.

Rockhaven Homes Limited Warranty Guidelines

We will remove any mildew noted during the homeowner orientation. Rockhaven Homes warranty excludes mildew.

Mirrors

Homeowner Use and Maintenance Guidelines

To clean your mirrors, use any liquid glass cleaner or polisher available at most hardware or grocery stores. Avoid acidic cleaners and splashing water under the mirror; either can cause the silvering to deteriorate. Avoid getting glass cleaners on plumbing fixtures as some formulas can deteriorate the finish.

Rockhaven Homes Limited Warranty Guidelines

We will confirm that all mirrors are in acceptable condition during your homeowner orientation and Rockhaven Homes will correct any scratches, chips or other damage to mirrors noted during orientation. Subsequent damage will not be covered under your limited warranty.

Paint and Stain

Homeowner Use and Maintenance Guidelines

Rockhaven Homes uses a flat interior paint. This makes for easy touch ups when something has to be repaired or a wall gets damaged. The flat paint does scuff easily so it is your responsibility to make sure this doesn’t happen when moving in. We can provide you extra paint so you may touch up these areas yourself.

Exterior

Regular attention will preserve the beauty and value of your home. Check the painted and stained surfaces of your home’s exterior annually. Repaint before such chipping and wearing away of the original finish occurs; this will save the cost of extensive surface preparation. Plan on refinishing the exterior surface of your home approximately every two or three years or as often as your paint manufacturer suggests for your area or climate. Climatic conditions control the chemical structure of the paint used on the exterior. Over time this finish will fade and dull a bit.

When you repaint the exterior of your home, begin by resetting popped nails and removing blistered or peeling portions of paint with a wire brush or putty knife. Sand, spot with primer, and then paint the entire area. Use a quality exterior paint formulated for local climate conditions.

Avoid having sprinklers spray water on the exterior walls of your home. This may cause blistering, peeling, splintering, and other damage to the home.

Severe Weather

Hail and wind can cause a great deal of damage in a severe storm, so it is advisable to inspect your home after such weather. Promptly report any damage caused by severe weather to your insurance company, as your limited warranty will not cover this damage.

Stain

For minor interior stain touch-ups, a furniture polish and stain treatment is inexpensive, easy to use, and will blend in with the wood grain. Follow directions on the bottle to achieve the best results.

Touch-Up

When doing paint touch-ups, use a small brush, applying paint only to the damaged spot.

Touch-up may not match the surrounding area exactly, even if the same paint mix is used. When it is time to repaint a room, prepare the wall surfaces first by cleaning with a mild soap and water mixture or a reliable cleaning product.

Wall Cracks

We suggest that you wait until after the first heating season to repair drywall cracks or other separations due to shrinkage.

See also Drywall.

Rockhaven Homes Limited Warranty Guidelines

During your homeowner orientation we will confirm that all stained & painted surfaces are in acceptable condition. Rockhaven Homes will touch up paint as indicated on the orientation list. You are responsible for all subsequent touch-ups, except painting we perform as part of another warrantable repair.

Cracking

As it ages, exterior wood trim will develop minor cracks and raised grain. Much of this will occur during the first year. Raised grain permits moister to get under the paint and can result in peeling. This is not a defect in materials or workmanship. Paint maintenance of wood trim is your responsibility.

Fading

Expect fading of exterior paint due to the effects of sun and weather. Rockhaven Homes limited warranty excludes this occurrence.

Visible Touch-ups

Paint touch-up will be visible under certain lighting conditions, and this will not be cause for repainting an entire wall/room.

Wood Grain

Due to wood characteristics, color variations will result when stain is applied to wood. This is natural and requires no repair. Today’s water-based paints make wood grain visible on painted trim. Rockhaven Homes does not provide corrections for this condition.

Plumbing

Homeowner Use and Maintenance Guidelines

We wish to draw your attention to the water saving regulation that was put into place in 1993, which prohibits the manufacture of any toilet fixture that uses more than 1.6 gallons of water per flush. In the search for the balance among comfort, convenience, and sensible use of natural resources, the government conducted several studies. It was determined that the 1.6-gallon toilet turned out to be the size that, overall, consistently saved the most water over time.

As a result of implementing this standard, flushing twice is occasionally necessary to completely empty the toilet bowl. Even though you flush twice on occasion, rest assured, you are saving water, and we have complied with the law. Similarly, flow restrictors are manufactured into most faucets and all showerheads and cannot be removed. We apologize for any inconvenience this may cause.

Aerators

Even though your plumbing lines have been flushed to remove dirt and foreign matter, small amounts of minerals may enter the line. Aerators on the faucets strain much of this from your water. Minerals caught in these aerators may cause the faucets to drip because washers wear more rapidly when they come in contact with foreign matter.

See Also Dripping Faucet.

Cleaning

Follow manufacturer’s directions for cleaning fixtures. Avoid abrasive cleansers. They remove the shiny finish and leave behind a porous surface that is difficult to keep clean. Clean plumbing fixtures with a soft sponge and soapy water (a nonabrasive cleaner or a liquid detergent is usually recommended by manufacturers). Then polish the fixture with a dry cloth to prevent water spots.

Clogs

The main causes of toilet clogs are domestic items such as disposable diapers, excessive amounts of toilet paper, sanitary supplies, Q-tips, dental floss, and children’s toys. Improper garbage disposal may cause many plumbing clogs. Always use plenty of cold water when running the garbage disposal. Allow the water to run 10-15 seconds after shutting off the disposal. Rockhaven Homes does not warrant clogged drains caused by the above-listed items.

You can usually clear clogged traps with a plumber’s helper (plunger). If you use chemical agents, follow the directions carefully to avoid personal injury or damage to the fixtures.

Clean a plunger drain stopper—usually found in bathroom sinks—by loosening the nut under the sink at the back, pulling out the rod attached to the plunger, and lifting the stopper. Clean and return the mechanism to its original position.

Dripping Faucet

You can repair a dripping faucet by shutting off the water at the valve directly under the sink, then removing the faucet stem, changing the washer, and reinstalling the faucet stem. The showerhead is repaired the same way. Replace the washer with another one of the same type and size. You can minimize the frequency of this repair by remembering not to turn the faucets off with excessive force. (Please note that some manufacturers do not use rubber washers.)

Extended Absence

If you plan to be away for an extended period, you should drain your water supply lines.

To do this, shut off the main supply line and open the faucets to relieve any pressure in the lines.

You may also wish to shut off the water heater. Do this by turning off the cold-water supply valve on top and the gas control at the bottom. If you leave the water on, keep the pilot on and set the temperature to its lowest or “vacation” setting to help conserve everything. Check the manufacturer’s directions for additional hints and instructions.

Freezing Pipes

Providing the home is heated at a normal level, pipes should not freeze at temperatures above 32°F, set the heat at 65°F if you are away during winter months. Keep garage doors closed to protect plumbing lines running through this area from freezing temperatures.

In unusually frigid weather, or if you will be gone more than a day of two, open cabinet doors to allow warm air to circulate around pipes. Use an ordinary hair dryer to thaw pipes that are frozen. Never use an open flame.

Leaks

If a major plumbing leak occurs, the first step is to turn off the supply of water to the area involved. This may mean shutting off the water to the entire home. Then contact us to discuss the issue.

Low Pressure

Occasional cleaning of the aerators on your faucets (normally every three to four months) will allow proper flow of water. The water department controls the overall water pressure. If you detect low water pressure, please contact your water company as we have absolutely no control over water pressure.

Hard Surfaces

Hard surfaces can be damaged by a sharp blow. Avoid abrasive cleansers or razor blades on manufactured marble; both will damage the surface.

Outside Faucets

Exterior faucets should be dripped to prevent freezing during freezing cold temperatures.

If a hose is left attached, the water that remains in the hose can freeze and expand back into the pipe, causing a break in the line. Repair of a broken line that feeds an exterior faucet is an unwarrantable maintenance item. Rockhaven Homes does not warrant sillcocks against freezing.

Porcelain

You can damage porcelain enamel with a sharp blow from a heavy object or by scratching.

Do not stand in the bathtub wearing shoes unless you have placed a protective layer of newspaper over the bottom of the tub. If you splatter paint onto the porcelain enamel surfaces while redecorating, wipe it up immediately. If a spot dries before you notice it, use a recommended solvent.

Running Toilet

To stop running water, check the shut-off float in the tank. You will most likely find it has lifted too high in the tank, preventing the valve from shutting off completely. In this case, gently bend the float rod down until it stops the water at the correct level. The float should be free and not rub the side of the tank or any other parts. Also check the chain on the flush handle, if it is too tight, it will prevent the rubber stopper at the bottom of the tank from sealing, resulting in running water. Per manufacturer’s limited one-year warranty: The use of either chloramines or high concentration of chlorine, lime/iron sediments and/or minerals not removed from public water during the treatment of public water supplies or toilet tank type cleaners containing chlorine, calcium hypochlorite or other chemicals may cause failure or damage to plumbing fittings or toilet tank trim: ball cock, flush valve and/or trip lever products, and will not be covered under the oneyear limited warranty period.

Shut-Offs

Your main water shut-off is located near your water meter, with the main supply for the house on either the left or right hose bib coming out of the ground. You use this shut-off for major water emergencies such as a water line break or when you install a sprinkler system or build an addition to your home. Each toilet has a shut-off on the water line under the tank. Hot and cold shut-offs for each sink are on the water lines under the sink.

Stainless Steel

Clean stainless-steel sinks with soap and water to preserve their luster. Avoid abrasive cleaners; these will damage the finish. An occasional cleaning with a good stainless-steel cleaner will enhance the finish. Avoid leaving produce on a stainless-steel surface, since prolonged contact with produce can stain the finish. Contrary to popular belief, stainless-steel can rust under extreme conditions.

Tank Care

Avoid exposing the toilet to blows from sharp or heavy objects, which can cause chipping or cracking. Avoid abnormal pressures against the sides of the tank. It is possible to crack the tank at the points where it is attached to the bowl. Per manufacturer’s limited one-year warranty: The use of either chloramines or high concentration of chlorine, lime/iron sediments and/or minerals not removed from public water during the treatment of public water supplies or toilet tank type cleaners containing chlorine, calcium hypochlorite or other chemicals may cause failure or damage to plumbing fittings or toilet tank trim: ball cock, flush valve and/or trip lever products, and will not be covered under the one-year limited warranty period.

Rockhaven Homes Limited Warranty Guidelines

During your homeowner orientation, we will confirm that all plumbing fixtures are in acceptable condition and that all faucets and drains operate correctly. Rockhaven Homes will correct clogged drains that occur during the first 14 days after closing. If a household item is removed from a clogged drain during this time, we will bill you for the drain service. After the first 14 days, you are responsible for correcting any clogged drains.

Cosmetic Damage

Rockhaven Homes will correct any fixture damage noted on the homeowner orientation list. Repairing chips, scratches, or other surface damage noted subsequent to the orientation list is your responsibility.

Exterior Faucets

Rockhaven Homes will repair leaks at exterior faucets noted on your homeowner orientation list. Subsequent damage to an exterior faucet will be your responsibility.

Freezing Pipes

Providing the home is heated at a normal level, pipes inside the house should not freeze.

Set the heat at 65°F if you are away during winter months. Keep garage doors closed to protect plumbing lines running through this area.

Leaks

Rockhaven Homes will repair leaks in the plumbing system that are not due to damage. If a plumbing leak caused by a warrantable item results in drywall or floor covering damage, Rockhaven Homes will repair or replace items that were part of the home as originally purchased. We do not make adjustments for secondary damages (for example damage to wallpaper, drapes, or personal belongings). Insurance should cover these items.

Noise

Changes in temperature or the flow of the water itself may cause some noise in the pipes.

This is normal behavior and requires no repair. Rockhaven Homes will repair persistent “water hammer.” Expect temperatures to vary if water is used in more than one location in the home as the distance from the hot water heater will affect each fixture differently.

Supply

Rockhaven Homes will correct construction conditions that disrupt the supply of water to your home as a result of other warranty repairs. All supply leaks between the house and the meter will be the responsibility of Rockhaven Homes, but all leaks on the street side of the meter will be handled by the water company.

Roof

Homeowner Use and Maintenance Guidelines

The shingles on your roof do not require any treatment or sealer.

Clean Gutters

Maintain the gutters and downspouts so that they are free of debris and able to quickly drain precipitation from the roof. If Rockhaven Homes has not installed the gutter system, any damage caused by said gutters will not be covered under your limited warranty.

Leaks

If a leak occurs, try to detect the exact location. This will greatly simplify finding the area that requires repair when the roof is dry.

Additional Flooring

Do not install additional flooring in your attic. Your home design is based on specific weight & structure and is not designed to suspend additional living quarters to your attic. Your warranty will be voided, and no repairs to a specific area caused by additional remodeling to your attic will be covered.

Severe Weather

After severe storms, do a visual inspection of the roof for damage. Notify your insurance company if you find pieces of shingle in the yard or shingle edges lifted on the roof. This damage will not be covered under your limited home warranty.

Rockhaven Homes Limited Warranty Guidelines

Rockhaven Home will repair roof leaks due to construction defects up to 7 years.

However storm damage isn’t covered and you will need to contact your homeowners insurance.

Rockhaven to 7 years

Rough Carpentry

Rockhaven Homes Limited Warranty Guidelines

Some floor and stair squeaks are unavoidable. Although Rockhaven Homes does not warrant against floor squeaks, a reasonable effort will be made to correct them.

Floor Deflection

Floors may deflect (bend) when walked on. This will be more noticeable next to hutches, bookcases, pianos, chairs, and other heavy furniture. This is not a structural deficiency and Rockhaven Homes will take no action for its occurrence.

Floor Level

Floors will be level to within ½ inch within any 10ft. distance as measured perpendicular to any ridge or indentation. Rockhaven Homes will correct floor slope that exceeds 1/240 of the room.

Plumb Walls

Rockhaven Homes will correct walls that are out of plumb more than ½ inch in an 8-foot distance or walls that are bowed more than 1/4 inch in any 32-inch measurement.

Shower Doors

Homeowner Use and Maintenance Guidelines

Glass shower and tub enclosure doors require regular cleaning to prevent soap scum, hard water deposits, and mildew buildup, all of which become more difficult to remove the longer they are left untreated.

Cleaning

Use a squeegee after each use to reduce water spotting, and clean the glass regularly with a non-abrasive glass cleaner. Avoid abrasive pads or acidic cleaners, which can etch the glass or damage the finish on the hardware.

Tracks and Hardware

Keep door tracks free of soap and mineral buildup so doors slide or swing smoothly. Periodic lubrication of rollers or hinges with a silicone-based, non-petroleum lubricant helps maintain smooth operation.

Rockhaven Homes Limited Warranty Guidelines

We confirm that shower doors are properly installed, operate correctly, and are free of damage during your homeowner orientation. Rockhaven Homes’ limited warranty excludes hard water staining, soap scum buildup, and glass etching, since these result from cleaning and maintenance rather than an installation defect.

Siding

Homeowner Use and Maintenance Guidelines

Siding expands and contracts in response to changes in humidity and temperature. Slight waves are visible in siding under certain weather conditions. This cannot be entirely eliminated, but measures have been taken to minimize the severity of the issue.

See also Paint and Wood Trim.

Rockhaven Homes Limited Warranty Guidelines

Rockhaven Homes will caulk and apply touchup paint to cracks that exceed 3/16 inch. We provide this repair one time only near the end of the first year. Paint or stain touchup will not match.

We will correct any separation at joints or where siding meets another material if the separation allows water to enter the home. Rockhaven Homes will correct delaminating siding. Inspect your home after severe weather and notify your insurance company should you see any damage to your vinyl, as this will be excluded from your limited warranty.

Smoke Detectors/CO2 Detectors

Homeowner Use and Maintenance Guidelines

Read the manufacturer’s manual for detailed information on the care of your smoke detectors. Check batteries for replacement.

Cleaning

For your safety, clean each smoke detector monthly to prevent a false alarm or lack of response in a fire. After cleaning, push the test button to confirm the alarm is working.

Rockhaven Homes Limited Warranty Guidelines

Rockhaven Homes does not represent that the smoke detectors will provide the protection for which they are installed or intended. We will test smoke detectors during the orientation to confirm that they are working and to familiarize you with the alarm. You are responsible for obtaining fire insurance to cover any possible losses.

Stairs

Homeowner Use and Maintenance Guidelines

No known method of installation prevents all vibration or squeaks in a staircase. A shrinkage crack will develop where the stairs meet the wall. When this occurs, apply a thin bead of latex caulk and, when dry, touch up with paint.

Rockhaven Homes Limited Warranty Guidelines

Although Rockhaven Homes does not warrant against stair vibrations and squeaks, a reasonable effort will be made to correct them.

Termites

Homeowner Use and Maintenance Guidelines

We treat the home for termites with a Sentricon termite system and provide you with a certificate confirming that treatment. Plan to renew this treatment annually or as directed by the literature that accompanies the certificate. Renewing treatment is your responsibility.

Treatment for other type of insects or animal infestations is your responsibility. Rockhaven Homes Limited Warranty excludes animal infestations such as insects and rodents.

Rockhaven Homes Limited Warranty Guidelines

We certify treatment of your home for termites during construction. This is our final action for termites. Rockhaven Homes warranty excludes treatment for any other insect (such as ants) or animal (such as mice) infestation.

Ventilation

Homeowner Use and Maintenance Guidelines

Homes today are built more tightly than ever. This saves energy dollars but creates a potential concern. Condensation, cooking odors, indoor pollutants, radon, and carbon monoxide, may all accumulate. We provide mechanical and passive methods for ventilating homes. Your attention to ventilation is important to health and safety.

Building codes require attic vents to minimize the accumulation of moisture. Attic ventilation occurs through vents in the soffit (the underside of the overhangs) or on gable ends. Driving or snow sometimes enters the attic through these vents. Do not cover them to prevent this. Instead, cover the insulation in front of the vent. When you do this, precipitation that blows in safely evaporates and ventilation can occur.

Your daily habits can help keep your home ventilated:

Turn on the bath fans when bathrooms are in use.

Air your house by opening windows for a time when weather permits.

Proper ventilation will prevent excessive moisture from forming on the inside of the windows, which can greatly reduce maintenance.

Rockhaven Homes Limited Warranty Guidelines

Rockhaven Homes warranty guidelines for active components (for example, exhaust fans) are discussed under the appropriate headings (such as electrical systems, heating system, and soon).

Vinyl Flooring

Your LVP is made of durable and quality materials and when used and taken care of correctly will provide a lasting floor for your home. LVP is not indestructible or exempt from maintenance. The following will provide guidelines for care and best practices for your LVP flooring selections.

Cleaning and Maintenance

Products containing bleach and steam mops are not recommended and can damage the appearance of the flooring.

Daily removal of dirt and dust is important to prevent particles from abrading the surface of resilient floors. Sweeping, dust mopping, and vacuuming are recommendations to remove soil particles that can result in scratches and worn appearances. Do not use vacuums with rotating beater bars on hard surfaces.

Periodic wet cleaning will be necessary to help maintain the floor’s appearance. Always pre-vacuum or dust mop before any type of wet cleaning.

Appropriate vinyl floor cleaning equipment and cleaning agents (neutral pH floor cleaners) are recommended.

Markings and Impressions

To protect your flooring from marks and impressions that can result from furniture and appliances, floor protectors should be used under furniture. Protect flooring around frequently moved furniture or chairs; especially high traffic areas such as kitchen islands or offices. Soft chair pads can be purchased at most home improvement stores.

Due to the high pressure that can be exerted from the wheels of rolling office chairs, wheelchairs, mobility scooters, high heeled shoes, damage will occur to the LVP.

Rockhaven Homes Limited Warranty Guidelines

The laminate Vinyl Plank floors are covered by our 1-year workmanship warranty.

During your homeowner orientation we will confirm the LVP is in acceptable condition. We will correct or replace any defects at that time. It is the homeowner’s responsibility to maintain and protect their floor thereafter.

Windows, Screens, and Patio Doors

Homeowner Use and Maintenance Guidelines

Contact a glass company for reglazing of any windows that break. Glass is difficult to install without special tools.

Cleaning

Clean glass as needed with vinegar and water, a commercial glass cleaner, or the product recommended by the window manufacturer.

Condensation

Condensation on interior surfaces of the window and frame is the result of high humidity within the home and low outside temperatures. Your family’s lifestyle controls the humidity level within your home. If you use a humidifier, closely observe the manufacturer’s directions for use.

Rockhaven Homes limited warranty does not include condensation and is based on your family’s lifestyle.

Door Locks

Acquaint yourself with the operation of all door hardware for maximum security.

Sticking Windows

Most sliding windows (both vertical and horizontal) are designed for a 10-pound pull. If sticking occurs or excessive pressure is required to open or close the window, apply a silicon lubricant. This is available at hardware stores. Avoid petroleum-based products.

Weep Holes

During heavy rains, water may collect in the bottom channel of window frames. Weep holes are provided to allow excess water to escape to the outside. Keep the bottom window channels and weep holes free of dirt and debris for proper operation. Rockhaven Homes limited warranty excludes any damage to the home from blocked weep holes.

Rockhaven Homes Limited Warranty Guidelines

We will confirm that all windows are in acceptable condition during the orientation. Rockhaven Homes will repair or replace broken windows noted on the orientation list. Windows should operate with reasonable ease and locks should perform as designed.

Condensation

Condensation on interior surfaces of the window and frame is the result of high humidity within the home and low outside temperatures. You influence the humidity level within your home;

Rockhaven Homes provides no corrective measure for this condition.

Condensation that accumulates between the panes of glass in dual-glazed windows indicates a broken seal. Rockhaven Homes will replace the window if this occurs during the warranty period. The manufacturer’s warranty may extend well beyond that of your limited warranty, but that will be handled directly by the manufacturer and Rockhaven Homes will play no role in the manufacturer’s warranty claim.

Infiltration

Some air and dust will infiltrate around windows, especially before the installation of landscaping in the general area. Rockhaven Homes warranty excludes this occurrence.

Scratches

Rockhaven Homes confirms that all window glass is in acceptable condition at the orientation. Minor scratches on windows can result from delivery, handling, and other construction activities. Rockhaven Homes will replace windows that have scratches readily visible from a distance of 4 feet. Rockhaven Homes does not replace windows with scratches visible only under certain lighting conditions.

Tinting

If you add tinting to dual-glazed windows, all warranties are voided. Damage can result from condensation or excessive heat build-up between the panes of glass. Refer to the manufacturer’s literature for additional information.

See also Ventilation.

Wood Trim

Homeowner Use and Maintenance Guidelines

Shrinkage of wood trim occurs during the first two years or longer, depending on temperature and humidity. All lumber is more vulnerable to shrinkage during the heating season.

Maintaining a moderate and steady temperature helps to minimize the effects of shrinkage. Wood will shrink less length wise than across the grain. Wood shrinkage can result in separation at joints of trim pieces. You can usually correct this by caulking and painting the area.

Shrinkage may also cause a piece of trim to pull away from the wall. If this occurs, drive in another nail close to, but not exactly in, the existing nail hole. Fill the nail hole with putty and touch up with paint as needed. If the base shoe (small trim between base molding and the floor), appears to be lifting from the floor, this is probably due to slight shrinkage of the floor joists below.

Again, you can correct this condition by removing the old nail and renailing. You may prefer to wait until after the first heating season to make any needed repairs at one time when redecorating.

See also Expansion and Contraction

Rockhaven Homes Limited Warranty Guidelines

During the orientation we will confirm that wood trim is in acceptable condition. Minor imperfections in wood materials will be visible and require no action. Rockhaven Homes will correct readily noticeable construction damage such as chips and gouges listed during the orientation.

Exterior

Rockhaven Homes will caulk and apply touch-up to cracks in exterior trim components that exceed 3/16 inch. We provide this repair one time only near the end of the first year. Paint or stain touch-up will not match. We will correct any separation at joints that allows water to enter the home.

Raised Grain

Because of the effects of weather on natural wood, you should expect raised grain to develop. This is normal and not a defect in the wood or paint. Warranty coverage excludes this condition.

Conclusion

We hope this manual has helped you to become familiar with items in your home and how to care for them. If you have any questions, please feel free to call our office. The office hours are from 8:00am to 4:00pm and we will be glad to answer any question you may have or to direct you toward finding the answer. Thank you and we hope you enjoy your new home.