Rockhaven Homes is currently accepting applications for the following positions:
Provide efficient customer service to all homeowners during the warranty period after closing. This position is responsible for customer calls and walk throughs and primarily works in the field.
FUNDAMENTAL JOB DUTIES/RESPONSIBILITIES: Essential:
• Schedule and meet with homeowners to review/resolve post-closing warranty repair and service requests.
• Evaluate actual vs. perceived problem to determine the root cause. Make a determination with regards to whether the problem is an item that is clearly covered under the warranty guidelines, if there could be a warrantable item that is underlying the current problem, or if prior repair of a warrantable item may have caused the problem.
• Resolve customer issues deemed to be outside the scope of the warranty. Determine when builder should cover the costs of repair within the “spirit” of the warranty in order to satisfy the homeowner.
• Manage the scheduling of subcontractors with homeowners for timely completion of warranty requests; ensure the work is performed in a timely manner.
• Oversee and inspect the work of subcontractors in accordance with “the spirit” of warranty guidelines, the Register of Contractor Standards, and builder’s quality standards. Obtain customer sign-off for satisfactorily completed work.
• Initiate cost effective resolutions to customer warranty and satisfaction issues.
• Verify and submit invoices for work deemed not to be the responsibility of a subcontractor or product manufacturer.
• Respond to emergencies to meet customer service expectations.
• Analyze and understand manufacturer’s recommendations for the use and application of their products, product features, and warranty provisions and explain/demonstrate them to new homeowners.
• Familiar with County inspection processes and minimum workmanship standards
• Identify trends and resolve issues in a proactive manner; recommend corrective action to include withholding of payment to subcontractors, and discontinuance future contracts with subcontractors.
• Work with the Construction Manager, Area Construction Manager and Sales Associates within a team approach to customer satisfaction and the delivery of a quality product.
• Work with management team on resolving various outstanding legal claims.
Secondary:
• May repair or otherwise fix minor items impacting homeowner satisfaction such as replacing electrical outlet face plates, caulking, touch up paint and other similar small items.
• May repair or otherwise fix items in the community model home.
Qualifications:
Education: 4 years of college preferred
Experience:
• Familiarity with construction industry; with training in one or more trades strongly preferred
• 5+ years Customer Service experience preferably in construction industry with 3+ years as an Assistant Superintendent
Technical Skills:
• Basic computer skills, knowledge of Microsoft Office applications, including Outlook Calendar and Excel
• Knowledge of warranty specifications, industry terminology, and standard construction processes and practices
• Must be able to analyze construction deficits or product problems to determine root cause, and determine solutions to produce desired outcome; often under pressure
Interpersonal/Communication Skills:
• Excellent communication, interpersonal, and customer service skills; must be responsive to customer needs while maintaining high degree of professionalism
• Detailed written documentation for communication both internally and externally
• Daily interactions with new homeowners, subcontractors, vendors, and all levels of employees
• Excellent problem/conflict resolution skills to handle/diffuse situations and customer concerns in a positive manner
• Ability to explain complex issues to others in a manner easily understood by both construction industry professionals and to customers
• Team Player; demonstrated ability to work within cross-functional teams
Judgment:
• Sound judgment with ability to make good decisions under time pressure
• Accurate; with keen attention to detail
• Self-directed; takes initiative, proactively addresses problems; can work with minimal oversight
Mental Abilities:
• Analytical; with ability to give, receive, analyze information, and interpret complex issues in order to determine the root problem and make effective decisions to bring the issue to a successful conclusion
• Highly organized and flexible; with ability to prioritize multiple projects and meet deadlines, often with frequent interruptions and changing circumstances, in a high-volume fast-paced work environment
UNIQUE REQUIREMENTS:
• Ability to operate hand tools
Travel:
• Position normally does not require travel out of region, but could travel for meetings or training
• Frequent local travel between project sites
• Work requires the ability to operate an automobile, a valid state Drivers License, a personal vehicle, and personal vehicle liability Insurance coverage to meet the standard set by company
PHYSICAL– ENVIRONMENTAL REQUIREMENTS
Work Environment:
• Work is performed in equal amounts in an office environment and on-site in customer homes and new Meritage communities
Please send your resume to info@rockhavenga.com
Rockhaven Homes is currently looking for a Sales Manager to supervises the on-site Sales Advisor team. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
Duties:
• Meet or exceed all Sales goals.
• Review all Purchase and Sale Agreements.
• Meet, train and hold Sales Advisors accountable to execute the community marketing plan.
• Conduct on site sales training and motivate as needed.
• Compile and distribute weekly sales and traffic reports.
• Attend weekly pipeline call and coordinate closing dates with Attorney’s office.
• Attend weekly on-site Sales and Construction meetings.
• Walk inventory homes and review the overall community appearance.
• Lead weekly Sales meetings with Sales Advisors.
• Attend Rockhaven Homes weekly management meetings and strategize on company goals and objectives.
• Map out, define and understand the staffing needs for new communities.
• Recruit, interview and hire as needed.
• Review and execute quarterly goals.
• Review the monthly sales goals with Sales Advisors.
• Monitor monthly community marketing efforts.
• Analyze monthly community competition reports
• Enforce company policies.
• Performs any other duties as assigned by Owner.
Please send your resume to info@rockhavenga.com
Rockhaven Homes is looking to grow individuals interested in the construction/home building industry. This position is primarily responsible for all on site activity to complete homes on time while providing a superior home buying experience for our customers.
Locations: South Fulton and East Atlanta
Benefits:
Please send your resume to info@rockhavenga.com
Information is believed accurate but not warranted and is subject to changes, omissions, errors and withdrawals without notice.
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