Join Our Team

Rockhaven Homes is currently accepting applications for the following positions email your resume to info@rockhavenga.com


Purchasing Agent/Estimator

Overview: Purchasing Estimator is responsible for the updating and maintenance of all takeoffs related to the construction of a home. Estimator is also responsible for managing and estimating special pricing requests. Estimator will coordinate with onsite Project Managers to review takeoff accuracy.

Essential Functions:

• Plan Takeoffs
• Takeoff Database Maintenance
• Detailed Takeoff Maintenance in Home Builder Suite Software
• Variance Purchase Order Review and Takeoff Correction
• Custom Pricing Requests
• Plan Review
• Unit Pricing Database Maintenance
• Scope of Work Creation and Updates
• Field Takeoff Verification
• Construction Detail Review

Skills/Competencies:
1. Planning and Organizational skills: Keep all paper work and files neat and well organized
2. Effective Time Management: Return all calls within 24 hours; Keep and be on time for all scheduled appointments; Process all paperwork in a timely manner
3. Customer Service Skills: Conduct yourself in a professional business-like manner. Be polite, considerate, and courteous when dealing with Customers and fellow employees. Handle negative situations in a diplomatic and professional manner, and maintain excellent relations
4. Experience with/Knowledge of Builder Trend and Mark System is strongly preferred but not required

Supervisor Responsibilities: This position has no supervisory responsibilities.

Travel: No travel is expected for this position.

Education and/or Experience:
1. Two years previous experience
2. Minimum of two (2) year college education
3. Any appropriate combination of education and experience
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. He or she will be required to follow any other instructions and to perform any other duties or assist with any other projects as requested. Duties, responsibilities and activities may change at any time with or without notice.

 


Land Acquisition Analyst

Overview: Responsible for investigating, gathering, compiling and analyzing information to complete the research and financial analysis of land under consideration for purchase to develop residential communities.

Primary Duties & Responsibilities
• Identify land leads through contacting brokers and engineers, reviewing development websites, studying GIS and land use plans, driving areas, and researching available resources
Extract & analyze data from a variety of sources to present to Management, including research on competitors, price points, financial analysis, etc.
• Review and analyze due diligence information and prepare financial proformas for potential land investments.
• CMA input and revision, including shopping the competition to inform/confirm data.
• Assist with contract prep documents and tracking contract milestone dates
• Submits formal approval to purchase new land for future communities
• Works with development on community positioning for product and pricing in market.
• Assist with negotiations and contract land and lots
• Complete project startup documents for all new deals at contract execution


Warranty Technician

Objectives: Provide efficient customer service to all homeowners during the warranty period after closing. This position is responsible for customer calls and walk throughs and primarily works in the field.

• Schedule and meet with homeowners to review/resolve post-closing warranty repair and service requests.
• Evaluate actual vs. perceived problem to determine the root cause. Make a determination with regards to whether the problem is an item that is clearly covered under the warranty guidelines, if there could be a warrantable item that is underlying the current problem, or if prior repair of a warrantable item may have caused the problem.
• Resolve customer issues deemed to be outside the scope of the warranty. Determine when builder should cover the costs of repair within the “spirit” of the warranty in order to satisfy the homeowner.
• Manage the scheduling of subcontractors with homeowners for timely completion of warranty requests; ensure the work is performed in a timely manner.
• Oversee and inspect the work of subcontractors in accordance with “the spirit” of warranty guidelines, the Register of Contractor Standards, and builder’s quality standards. Obtain customer sign-off for satisfactorily completed work.
• Initiate cost effective resolutions to customer warranty and satisfaction issues.
• Verify and submit invoices for work deemed not to be the responsibility of a subcontractor or product manufacturer.
• Respond to emergencies to meet customer service expectations.
• Analyze and understand manufacturer’s recommendations for the use and application of their products, product features, and warranty provisions and explain/demonstrate them to new homeowners.
• Familiar with County inspection processes and minimum workmanship standards
• Identify trends and resolve issues in a proactive manner; recommend corrective action to include withholding of payment to subcontractors, and discontinuance future contracts with subcontractors.
• Work with the Construction Manager, Area Construction Manager and Sales Associates within a team approach to customer satisfaction and the delivery of a quality product.
• Work with management team on resolving various outstanding legal claims.

Secondary:
• May repair or otherwise fix minor items impacting homeowner satisfaction such as replacing electrical outlet face plates, caulking, touch up paint and other similar small items.
• May repair or otherwise fix items in the community model home.
Qualifications:
Education: 4 years of college preferred

Experience:
• Familiarity with construction industry; with training in one or more trades strongly preferred
• 5+ years Customer Service experience preferably in construction industry with 3+ years as an Assistant Superintendent

Job Type: Full-time

Please send your resume to info@rockhavenga.com