Join Our Team

Rockhaven Homes is currently accepting applications for the following positions email your resume to info@rockhavenga.com

Warranty Coordinator

• Monitor the Warranty Emails, replying as necessary or forwarding information to the correct Warranty Tech.
• Monitor Service Order Requests, sending them out to vendors to directly schedule with homeowner as necessary or forwarding to correct Warranty Tech to schedule walks with homeowners
• Monitor incoming calls, answer homeowner questions or forward to correct Warranty Tech if necessary.
• Create Portal Usernames for homeowners as requested and assist homeowners who have questions about using the portal.
• Follow up with vendors for service orders sent out by you to confirm scheduling and completion.
• Monitor our tracking system (ITK) for new completion notes from Vendors and close out items as necessary.
• Meet weekly with each Warranty Tech to review their open items and help ensure proper follow up and close out is being done.
• Assist the Warranty Techs and Customer Service Manager with any administrative needs that may arise, including but not limited to pulling reports from our system, creating excel spreadsheets to track specific items, and scheduling meetings for the Warranty Team.

Job Type: Full-time

Please send your resume to info@rockhavenga.com

Warranty Technician

Objectives: Provide efficient customer service to all homeowners during the warranty period after closing. This position is responsible for customer calls and walk throughs and primarily works in the field.

• Schedule and meet with homeowners to review/resolve post-closing warranty repair and service requests.
• Evaluate actual vs. perceived problem to determine the root cause. Make a determination with regards to whether the problem is an item that is clearly covered under the warranty guidelines, if there could be a warrantable item that is underlying the current problem, or if prior repair of a warrantable item may have caused the problem.
• Resolve customer issues deemed to be outside the scope of the warranty. Determine when builder should cover the costs of repair within the “spirit” of the warranty in order to satisfy the homeowner.
• Manage the scheduling of subcontractors with homeowners for timely completion of warranty requests; ensure the work is performed in a timely manner.
• Oversee and inspect the work of subcontractors in accordance with “the spirit” of warranty guidelines, the Register of Contractor Standards, and builder’s quality standards. Obtain customer sign-off for satisfactorily completed work.
• Initiate cost effective resolutions to customer warranty and satisfaction issues.
• Verify and submit invoices for work deemed not to be the responsibility of a subcontractor or product manufacturer.
• Respond to emergencies to meet customer service expectations.
• Analyze and understand manufacturer’s recommendations for the use and application of their products, product features, and warranty provisions and explain/demonstrate them to new homeowners.
• Familiar with County inspection processes and minimum workmanship standards
• Identify trends and resolve issues in a proactive manner; recommend corrective action to include withholding of payment to subcontractors, and discontinuance future contracts with subcontractors.
• Work with the Construction Manager, Area Construction Manager and Sales Associates within a team approach to customer satisfaction and the delivery of a quality product.
• Work with management team on resolving various outstanding legal claims.

Secondary:
• May repair or otherwise fix minor items impacting homeowner satisfaction such as replacing electrical outlet face plates, caulking, touch up paint and other similar small items.
• May repair or otherwise fix items in the community model home.
Qualifications:
Education: 4 years of college preferred

Experience:
• Familiarity with construction industry; with training in one or more trades strongly preferred
• 5+ years Customer Service experience preferably in construction industry with 3+ years as an Assistant Superintendent

Job Type: Full-time

Please send your resume to info@rockhavenga.com

Staff Accountant

The essential job duties shall include, but not be limited to, the following:

• Accounts Payable including: purchase orders and vendor records maintenance
• Multiple Bank reconciliations for depository accounts
• Reconcile all balance sheet accounts; reviewing for input accuracy and prepare monthly reports and
• journal entries, as needed
• General ledger maintenance
• Prepare monthly financial statements
• Maintain required business documents
• Prepare annual 1099’s
• Assistance with the annual budget and audit process
• Maintain financial document retention files
• New vendor setup and maintenance
• Vendor statement reconciliation and discrepancies
• Deposit and cash reports
• Prepare and/or review of all expense reports for accuracy and proper expense disclosure
• Perform accounting requirements Authority’s construction projects
• Perform other related duties as may be requested by the Executive Director

REQUIREMENTS:

• Proficient in accounting software (3 years minimum experience)
• Extensive knowledge of Generally Accepted Accounting Principles
• 3-5 years Full Charge Bookkeeping experience
• Proficiency in Microsoft Office
• Ability to prioritize and multi-task in a fast paced work environment
• Highly organized and detail oriented
• Able to complete tasks accurately and timely with minimal supervision
• Strong verbal and written communication skills
• Thrives in a collaborative, team player office environment
• Ability to interface well with staff and external contacts of the Authority
• Proven ability to maintain confidentiality
• Strong organizational skills

Job Type: Full-time

• Medical, Vision and Dental
• 401(K)
• Vacation, Sick, Personal Time and Company Holidays

Please send your resume to info@rockhavenga.com

Project Manager

Rockhaven Homes is looking to grow individuals interested in the construction/home building industry. This position is primarily responsible for all on site activity to complete homes on time while providing a superior home buying experience for our customers.

Location: Atlanta

• Walk through homes daily. Take overall responsibility for keeping sites tidy during construction. Schedule municipal inspections.
• Explain safety program to trade contractors, and make sure they follow it.
• Guide and direct trade contractors, and suppliers. Assist trade contractors with tasks, when necessary.
• Explain quality control standards and supervise their implementation. Make sure homes are built to quality standards. Strive for no-defect construction.
• Keep builder and project manager informed of each home’s production status. Update schedule as necessary and produce weekly production reports.
• Order materials and supplies and schedule deliveries. Receive, inspect, and verify all deliveries. Check vendors’ and trade contractors’ invoices. Authorize payment.
• Notify trade contractors and material suppliers far enough in advance to assure materials are delivered and trade contractors arrive on schedule.
• Communicate with customers on jobsites. Answer their questions and ensure that construction meets their expectations.
• Conduct pre-closing walk-throughs with customers and customer service/warranty coordinator. Coordinate punch list work.
• Ensure that homes are built to requirements and specifications established by construction drawings, building codes, and clients.
• Monitor production schedules, critical paths for projects, trade contractor schedules, and cost control to ensure that homes are completed on time and meet expected quality and profit levels.
• Develop and maintain strong, productive supplier and trade contractor relationships. Communicate company’s quality and performance standards to each trade contractor and supplier. Conduct periodic work inspections to ensure that those standards are met.
• This position reports to the Vice President of Construction.

Benefits:

• Medical, Vision and Dental
• 401(K)
• Vacation, Sick, Personal Time and Company Holidays

Please send your resume to info@rockhavenga.com

Assistant Project Manager

Rockhaven Homes is looking to grow individuals interested in the construction/home building industry. This position is primarily responsible for assisting the Project Manager with all on site activity to complete homes on time while providing a superior home buying experience for our customers.

Location: Jefferson

Daily job duties to include:
Assists Project Manager in scheduling of subcontractors
Conducts daily physical inspection of each house to determine progress and to ensure all work is in accordance with plans and specifications.
Assists Project Manager in adjusting personnel and equipment resources as needed to resolve construction problems and to avoid delays.
Ensure staff and subcontractors comply with safety and quality control standards.
Assists in the coordination with city inspectors.
Walks each completed home before the homeowner walk-through to make sure that the home is 100% showcase ready.
Develop and maintain good rapport with subcontractors and homeowners
Coordinates homeowner orientation walks. Notes outstanding homeowner walk-through items and schedules subcontractor to repair
Conducts any necessary re-walks to ensure closings deadlines are met.
Qualifications:

High School diploma or equivalent required; Bachelor’s degree in construction related field/equivalent experience preferred.
6 months to 1 year of practical construction experience
Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive various designated communities in daytime and nighttime
Ability to utilize applications on a smart phone and/or tablet
Benefits:

Medical, Vision and Dental
401(K)
Vacation, Sick, Personal Time and Company Holidays

Please send your resume to info@rockhavenga.com