Rockhaven Homes is currently accepting applications for the following positions:
Assist the Project Manager on daily job duties to include:
Ensure construction activities are being scheduled and completed for deadline closings
Ensure quality, OHSA safety and efficiency is being met at each individual jobsite
Jobsite problem resolution between all parties on the jobsite
Coordinates all site construction activities as required to successfully complete the project
Meets, discusses and sets expectations to vendors and subcontractors before and during construction phases
Ensures each home is complete per manufacturer requirements, code compliance, with quality and without defect so that no items are missing or inoperable.
Please send your resume to info@rockhavenga.com
This position is responsible for customer calls and walk throughs and primarily works in the field.
FUNDAMENTAL JOB DUTIES/RESPONSIBILITIES: Essential:
• Schedule and meet with homeowners to review/resolve post-closing warranty repair and service requests.
• Evaluate actual vs. perceived problem to determine the root cause. Make a determination with regards to whether the problem is an item that is clearly covered under the warranty guidelines, if there could be a warrantable item that is underlying the current problem, or if prior repair of a warrantable item may have caused the problem.
• Resolve customer issues deemed to be outside the scope of the warranty. Determine when builder should cover the costs of repair within the “spirit” of the warranty in order to satisfy the homeowner.
• Manage the scheduling of subcontractors with homeowners for timely completion of warranty requests; ensure the work is performed in a timely manner.
• Oversee and inspect the work of subcontractors in accordance with “the spirit” of warranty guidelines, the Register of Contractor Standards, and builder’s quality standards. Obtain customer sign-off for satisfactorily completed work.
• Initiate cost effective resolutions to customer warranty and satisfaction issues.
• Verify and submit invoices for work deemed not to be the responsibility of a subcontractor or product manufacturer.
• Respond to emergencies to meet customer service expectations.
• Analyze and understand manufacturer’s recommendations for the use and application of their products, product features, and warranty provisions and explain/demonstrate them to new homeowners.
• Familiar with County inspection processes and minimum workmanship standards
• Identify trends and resolve issues in a proactive manner; recommend corrective action to include withholding of payment to subcontractors, and discontinuance future contracts with subcontractors.
• Work with the Construction Manager, Area Construction Manager and Sales Associates within a team approach to customer satisfaction and the delivery of a quality product.
• Work with management team on resolving various outstanding legal claims.
Secondary:
• May repair or otherwise fix minor items impacting homeowner satisfaction such as replacing electrical outlet face plates, caulking, touch up paint and other similar small items.
• May repair or otherwise fix items in the community model home.
Please send your resume to info@rockhavenga.com
Currently seeking sales advisors for Rockhaven communities located in Atlanta, North Fulton and South Fulton areas. Minimum 2 years’ experience required and Georgia Real Estate Salesperson License.
Please send your resume to Shirley.gary@evusa.com
Currently seeking sales assistants. Candidates would be seeking to learn the new homes selling arena and must have a Georgia Real Estate Salesperson License.
Please send your resume to Shirley.gary@evusa.com
Information is believed accurate but not warranted and is subject to changes, omissions, errors and withdrawals without notice.
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