Common Questions/Troubleshooting

Common Questions/Trouble Shooting

Some things may happen in your home that require an immediate response from you before an expert can arrive, or that you may be able to troubleshoot on your own without needing an appointment.  Below are a few helpful tricks and how-to’s to help minimize any potential inconvenience to you or damage to your home.



Changing the air filters is routine maintenance that should be done every 3 months for optimal performance of your HVAC Unit. Below is an instructional video on how to change your air filter.



  • Individual shut-offs for sinks, toilets, dishwasher, fridge, laundry, hose bibs
    • Sinks – individual shut offs for hot/cold under each
    • Toilet – cold water line shutoff coming out of floor/wall behind toilet
    • Dishwasher – line with shutoff is under kitchen sink
    • Fridge – water line is behind the fridge when you roll it out safely
    • Laundry – H/C lines in wall have shutoffs
    • Hose bibs – each has an individual shutoff either under a sink or at the water heater
  • Main shut-off for whole house – Water heater and at water meter
    • Main whole house shut off is in garage near the water heater
    • Water heater has a specific shutoff
    • Main water shutoff (between street & house) is in ground under the cover in the front yard or driveway


  • GFI resets for bathrooms and kitchen
    • Kitchen – when outlets trip look for GFCI reset buttons on outlets and/or on labeled breakers
    • Baths – All bath outlets are daisy chained to one bath wall GFCI reset outlet/breaker
  • How to reset Breakers – Breaker panel is usually in garage, or possibly in basement
    To reset a breaker it Must be force to the outside all the way to reset it fully, the push it back toward the middle of the panel



  • Fireplace – If you have a gas fireplace, turn gas knob to Pilot position and hold down for up to a minute to bleed air out while pushing the start button repeatedly. If you cannot get it started turn knob back to the off position.
  • Water Heater – If you have a gas Water Heater, there is a cover on the front bottom that can be removed and you will see a looking glass. Look to see if the pilot light is on. If not follow the instructions on the water heater to start the pilot. If you do that and it still doesn’t work please refer to the emergency contact card and call the plumbers.



  • The pull string at the opener disengages the chain from the motor allowing you to manually operate the door in the case of a power outage